Reporting and Data Analysis and Collection

• Supporting all necessary L&D processes working with other members of the team to ensure all data is tracked, monitored and completed
• Deliver line manager training program
• Manage the Apprenticeship Levy at the Club ensuring it is utilised inline with Club priorities
• Partner with HR to execute effective and impactful performance review cycle

Learning Systems & Administration

• Maintain accurate employee learning and development records
• Administer the Club's Learning Management System (LMS) and associated learning platforms
• Coordinate course bookings, attendance, room requirements, training materials and external suppliers
• Monitor mandatory and compliance-related training completion
• Produce regular reports and management information relating to learning activity
• Maintain training calendars and communicate learning opportunities effectively
• Process invoices and maintain appropriate records relating to L&D expenditure
• Ensure all learning documentation is managed in accordance with Club policies and data protection requirements

Safeguarding Responsibilities

• Have a duty to safeguard and promote the welfare of children and young people
• Act in accordance with the organisation’s safeguarding policies and procedures at all times
• Be alert to signs of abuse, neglect, or safeguarding concerns and report these appropriately
• Maintain professional boundaries and act as a positive role model when working with or around children
• Attend safeguarding training as required and keep knowledge up to date

Person Specification

Skills & Experience

• Experience working in a Learning & Development, HR, People or organisational development environment
• Experience within Training Centre/Academic environment or transferable relative experience
• Experience coordinating learning programmes and training activity
• Excellent organisational and administrative skills
• Strong attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint and Word
• Experience using an LMS, HRIS or other people-management system
• Ability to handle confidential and sensitive information appropriately
• Experience within professional sport, football or another high-performance environment. - desirable
• Ability to work calmly and effectively in a fast-paced environment

Qualifications / Training

• CIPD qualification or active CIPD study - desirable
• Development qualification - desirable

Personal Attributes

• Relationship builder - You are naturally able to establish credibility and trust across both football and corporate environments
• Adaptability - you will be working across different teams with different needs and a variety of projects so the ability to flex will be key to success
• Resilient - You will be comfortable responding to changing priorities and operational requirements, particularly during busy periods of the football calendar
• Task Switching - From tracking attendance to delivering the induction you will need to be able to switch focus between different tasks often and with speed matching the pace of the business
• Learnability - having the ability to pick up new information, process it, prioritise and then decide on actions will be a big part of your day to day
• Authenticity - We are a team that touches every part of the Club and external partners developing relationships and giving guidance so bringing the real you to work will help to build that trust
• Service excellence - Our ethos is to provide a responsive L&D service to employees working across different shifts, locations and departments. You will understand that a Premier League football club operates differently from a traditional corporate environment
• Discretion – You will demonstrate absolute professionalism when handling confidential employee, football and Club information. You will be working within a high-profile environment involving players, coaches, senior executives and other Club personnel

Safeguarding & Recruitment Statement

Safeguarding is fundamental to success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded that they will be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race or ethnic and national origins, religion or belief, or sexual orientation.