You will work closely with the Learning Engagement and Delivery Manager, Learning Delivery colleagues and Workplace Experience. You will help manage room capacity, training schedules, booking queries and operational requirements across the Learning Lab.

You will play a key role in making the Learning Lab feel like a purposeful, well-run and inspiring space where colleagues can come to learn, experiment, solve problems and build the skills needed for the future.

What skills are we looking for?

• Previous experience of working in a customer service, coordination, administration, workplace, hospitality, facilities or learning support environment.
• Strong organisational skills, with the ability to manage bookings, schedules, room requirements and competing priorities.
• Confident communication skills, with a friendly, professional and helpful approach to colleagues, visitors and stakeholders.
• Good attention to detail, with the ability to keep shared spaces tidy, well prepared and operating effectively.
• Ability to respond calmly and practically to queries, changes, last-minute issues and competing requests.
• Confidence using Microsoft 365 tools, booking systems, calendars or similar systems to manage schedules and information.
• Ability to work collaboratively with Learning colleagues, Workplace Experience and wider stakeholders.
• Commitment to delivering a great colleague and learner experience.

It would be beneficial if you had the following:

• Previous experience supporting training sessions, events, inductions or colleague welcome activity.
• Previous experience working with facilities, workplace experience, room booking or visitor management processes.
• Experience supporting AV, IT-enabled rooms or basic equipment set-up requirements.
• Experience monitoring utilisation, capacity or attendance information.
• Understanding of learning environments and the practical support needed to create a positive learner experience.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in customer service, coordination, hospitality, administration or learning support and want to help us deliver an excellent learning experience for our colleagues, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process

• Closing date – 28th September, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.