Key Role Objectives

• Empower Student Independence: Measurably increase student confidence in using digital and physical resources autonomously without constant staff intervention.
• Maximize Resource Usage: Drive the adoption of e-books and digital platforms through proactive floor-walking and direct student engagement.
• Operational Readiness: Maintain a stellar standard of frontline customer service, ensuring every student interaction is positive, professional, and solution-focused.

The Challenges You'll Tackle

The primary challenge of this 2026 role is the sheer volume and diversity of student needs during peak term-time periods. You must be able to switch gears instantly, moving from a physical book lookup to troubleshooting a complex VLE login or explaining the ethical boundaries of an AI research tool. Additionally, you will navigate the balance of keeping the study environment quiet and professional while encouraging collaborative, digital work.

You will…

• Be a patient, calm, and tech-savvy professional who thrives in a fast-paced, student-centric environment.

Requirements

• Frontline Customer Excellence: Experience working in a customer-facing, library, or educational role, with a natural ability to welcome and engage a diverse group of people.
• Tech Confidence: Comfortable navigating standard digital suites (Microsoft 365, Google Workspace), Virtual Learning Environments (VLE), and basic hardware/mobile devices.
• A Natural Coach: Possess the empathy and communication skills needed to patiently guide students through technical hurdles rather than just solving the issue for them.
• Inclusive Mindset: An understanding of or interest in assistive technologies that support SEND or neurodivergent learners.

You will hold a Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake). A Level 3 qualification in a relevant field (e.g., Information Science, Education, or IT) or willingness to undertake as part of the role is desirable.

We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply!

Department Info

As a Learning Resource Coordinator, you act as the vital "Digital First-Aider." While the Head of AI & Digital Innovation and the Learning Technologists design the "how" of teaching in the classroom, you ensure that the advanced digital tools provided by the department, from AI-powered databases to immersive e-books, are actively adopted by the learners.

You are the critical, hands-on link on the ground, ensuring our spaces remain safe, tech-enabled, and consistent with the innovation taking place across the wider RNN Group.

Our Excellent Benefits And Rewards Package

• Access to local government pension scheme (with employer contributions from 15.6%)
• Access to our gyms, restaurants and salons
• Staff health & wellbeing and benefits schemes including in-house Occupational Health service
• Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
• Full, part time and flexible working hours available in many roles
• Free Parking available at all of our sites
• Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
• New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative
• Recruitment Referral Scheme for all employees, worth £200 per referral made

What is the RNN Group?

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

• We are Inclusive,
• We have Integrity,
• We Deliver,
• We are One Team.

We are OFSTED ‘Good’ (November 2022)

We celebrate diversity and are proud to be recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) model, fostering a supportive environment for all. We welcome applications from everyone regardless of background, proudly participating in the Disability Confident Scheme, and provide reasonable adjustments.

The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT).

As a newly designated Defence Technical Excellence College, RNN Group is proud to support the UK’s defence sector by developing the next generation of highly skilled technical talent.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.

The Group’s core operating hours are 8.30am-5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met.

All candidates must have the legal right to work in the UK.

Closing date: Monday 31 August 2026 – if you are shortlisted for this post, you will be contacted within a week of the closing date.

If you require further information about this vacancy, please contact the HR department on 01709 722750 or recruitment@rnngroup.ac.uk