Exciting Career Opportunity at Citizen!

This is an amazing new opportunity for someone who is passionate about delivering a high-quality sustainable service to our communities and customers at Citizen, leading the way in managing Citizen's shared ownership, leasehold, and freehold portfolios.

Leasehold & Commercial Housing Manager

Salary: £65,038
Position: Permanent, Monday – Friday, 37 Hours Per Week
Location: Birmingham/Hybrid – minimum 2 days a week in the office

We are brave, we are ambitious, we are honest, and we are Citizen!

Key Responsibilities

• Oversee the effective management of shared ownership, leasehold, and freehold portfolios, ensuring a consistent, high-quality service.
• Ensure full compliance with legislation, lease terms, and organizational policies, maintaining strong governance and risk management.
• Manage complex queries relating to lease obligations, including alterations, assignments, subletting, breaches, and interpretation of lease clauses.
• Lead the coordination of Section 20 consultation, tribunal activity, and legal instructions, ensuring processes are timely, compliant, and protect Citizen’s legal and financial position.
• Ensure commercial premises are managed effectively, maximizing income in line with lease terms.
• Lead service delivery for leasehold, shared ownership, freehold, commercial housing, and RTB/RTA.

(For a full list of job responsibilities, please refer to the job description)

Qualifications and Experience

• Relevant degree or professional qualification in housing, property management, or a related field (e.g., Institute of Residential Property Management qualification, alternatively, RICS (Residential) or equivalent professional qualification).
• Evidence of ongoing professional development in leasehold law, service charges, building safety, and relevant housing legislation.
• Extensive experience managing leasehold, shared ownership, freehold, and/or commercial property portfolios.
• Strong understanding of residential and commercial leases, including shared ownership staircasing, lease variations, assignments, subletting, and enforcement.
• Experience leading teams, developing staff, and embedding consistent standards of practice.
• Ability to interpret leases, legislation, and technical guidance and translate them into clear operational processes.
• Skilled in negotiation, challenge, and influencing to secure compliance and high-quality service delivery.
• CIH (Certificate in Housing) Level 4 qualification or willing to work towards.