A2Dominion Group
Leasehold Manager
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Leasehold Manager
Are you organised, customer-focused, and confident managing a varied workload? Join us as a Leasehold Manager and take responsibility for delivering a high-quality property management service across a portfolio of residential and mixed-tenure estates.
As the main point of contact for your customers, you'll build strong relationships and deal with a wide range of queries and issues. You'll carry out regular site and estate inspections, work with colleagues and contractors, manage customer disputes, and help ensure our estates and buildings are well managed and maintained.
This is a varied role where you'll manage your own portfolio and work closely with teams across the business. You'll also work alongside our Service Charge team to support accurate and transparent charges, while keeping up to date with leasehold, building safety, and housing legislation.
Key Responsibilities
- Manage your own portfolio and work closely with teams across the business.
- Work alongside the Service Charge team to support accurate and transparent charges.
- Stay updated with leasehold, building safety, and housing legislation.
- Build strong relationships and deal with a wide range of customer queries and issues.
- Carry out regular site and estate inspections.
- Collaborate with colleagues and contractors.
- Manage customer disputes.
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Qualifications and Experience
- Experience in a customer-facing property management, housing, or related role.
- Experience working with leaseholders and knowledge of service charges would be highly advantageous.
- Strong customer service and communication skills, with the ability to communicate clearly in writing, in person, and over the telephone.
- Excellent organisational skills, with the ability to manage a varied workload and competing priorities.
- Confident in building positive relationships with customers, colleagues, contractors, and other stakeholders.
- Ability to analyse complex information, draw logical conclusions, and make informed decisions.
- Good IT skills, including Microsoft Word and Excel, with the ability to maintain accurate records and prepare reports.
- Knowledge of current housing law and best practice would be advantageous.
- GCSEs (or equivalent) in Maths and English (Grades A*–C / Grade 4 or above).
- TPI membership or a willingness to work towards this would be advantageous.
- Full UK driving licence and access to a car.
Locations
- One role covering the West London area.
- One role covering Spelthorne.
Requirements
- A Standard DBS check is required for these roles.
Please refer to the attached Role Profile for full responsibilities and deliverables.
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Choosing Us
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
Staff Benefits
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- A generous annual allowance of up to £300 for health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process; just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
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