Adecco
Leasehold Support Officer (temp: Dartford, Kent)
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Leasehold Support Officer
A fantastic opportunity has emerged for a Leasehold Support Officer to join one of Adecco's leading public sector housing clients in a temporary assignment, initially for three months.
Reporting and Role Details
- Reporting to: Head of Managing Agents and Owned Tenures
- Location: Dartford, Kent
- Working Arrangement: Hybrid (2-3 days each week in the office)
- Hours: Full-time, 35 hours per week (Monday to Friday)
Our client is seeking an experienced Leasehold Support Officer to provide specialist support across leasehold and managing agent services. The role will focus on reviewing leases, determining responsibilities, maintaining accurate records, and supporting the resolution of complex leasehold and managing agent issues.
Key Responsibilities
- Reviewing and interpreting lease documents, transfer deeds, and property management agreements.
- Carrying out responsibility checks to determine landlord, leaseholder, and managing agent obligations.
- Maintaining and updating leasehold, ownership, and responsibility information on internal systems.
- Identifying and resolving data discrepancies and escalating issues where required.
- Supporting complex leasehold and managing agent casework by gathering, reviewing, and analyzing information.
- Preparing summaries of lease responsibilities, property arrangements, and key issues.
- Liaising with internal teams, managing agents, leaseholders, and external stakeholders.
- Maintaining accurate records, case notes, and audit trails.
- Supporting investigations into managing agent performance and disputed responsibilities.
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Essential Skills and Experience
- Experience working in a leasehold, property management, housing, or managing agent environment.
- Good understanding of residential leases and leasehold management.
- Ability to interpret lease clauses and determine responsibility for repairs, maintenance, insurance, and service charge matters.
- Strong attention to detail and experience maintaining accurate records and data.
- Excellent investigation, analytical, and problem-solving skills.
- Confident communicating with a range of stakeholders, including managing agents and leaseholders.
- Competent in Microsoft Office applications, particularly Excel and Word.
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Desirable
- Experience within a housing association, local authority, or managing agent environment.
- Knowledge of service charges, major works, and managing agent arrangements.
- Experience using housing or property management systems.
Personal Attributes
- Organised and methodical.
- Able to manage multiple priorities and deadlines.
- Strong customer focus.
- Proactive and able to work independently while supporting senior managers on complex matters.
Only applicants who feel they meet the above criteria and feel comfortable working hybridly from our client's Dartford office need apply.
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