Canary Wharf Group
Leasing Consultant
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Job Summary
Canary Wharf Group (CWG) is behind one of London’s most exciting neighbourhoods, creating a place where people can live, work and play, surrounded by fantastic restaurants, shops, green spaces, waterside locations and great transport connections.
Vertus is Canary Wharf’s Build to Rent residential brand, home to over 2,000 residents across a growing collection of buildings. Our residents enjoy much more than an apartment, with beautifully designed social spaces, rooftop gardens, terraces and a packed programme of events, all supported by a team focused on creating an exceptional resident experience.
And we’re growing. With over 500 new Vertus homes coming at 40 Charter Street in early 2027, it’s an exciting time to join the team.
We’re looking for a confident, energetic and commercially driven Leasing Consultant to join Vertus.
You’ll be right at the heart of the Vertus experience, meeting prospective residents, showcasing our incredible apartments and helping people find their next home in Canary Wharf.
This is much more than conducting viewings. You’ll build relationships, create excitement, generate opportunities and turn enquiries into new residents. You’ll own your pipeline, work towards ambitious targets and have the freedom to bring your personality to every customer interaction.
If you thrive in a fast-paced sales environment, love working with people and get a buzz from achieving results, we want to hear from you.
Main Responsibilities
- Make a brilliant first impression, bringing energy, personality and exceptional service to every customer interaction.
- Turn enquiries into opportunities, responding quickly to new leads and proactively keeping prospective residents engaged.
- Get to know your customers, understanding what matters to them and matching them with the perfect Vertus home.
- Bring Vertus to life, delivering engaging apartment tours that showcase our homes, amenities and the Canary Wharf lifestyle.
- Own your sales pipeline, from first conversation and viewing through to offer and application.
- Close the deal, confidently handling questions, overcoming objections and negotiating offers.
- Deliver results, taking ownership of your individual targets and contributing to the success of the wider Leasing Team.
- Create opportunities, proactively reaching out to prospective residents and existing leads rather than waiting for the phone to ring.
- Become a Vertus expert, knowing our apartments, buildings and resident experience inside out.
- Build strong relationships with third-party agents and other partners to maximise leasing opportunities.
- Get involved, representing Vertus at Open Houses, pop-ups, events and marketing activations.
- Listen to customer feedback and use it to identify opportunities to improve the leasing experience and increase conversion.
- Work closely with Tenancy Progression and the wider Vertus team to deliver a seamless journey from application to move-in.
- Keep your pipeline organised and accurate using HubSpot.
- Make sure we get the important things right, including affordability, eligibility, Right to Rent, AML, GDPR and relevant lettings requirements.
- Stay curious about the property market, competitors and the latest trends in Build to Rent.
Person Specification
You don't necessarily need to come from property. We're looking for great salespeople and great personalities.
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You will be someone who:
- Loves selling and gets a buzz from achieving targets.
- Is naturally confident, outgoing and great at building relationships.
- Knows how to turn a conversation into an opportunity.
- Isn't afraid to pick up the phone, chase a lead or ask for the sale.
- Can listen to what a customer wants and confidently recommend the right solution.
- Is comfortable handling objections, influencing decisions and closing deals.
- Has a proactive mindset and enjoys creating opportunities rather than waiting for them.
- Brings energy, enthusiasm and personality to the customer experience.
- Is motivated by targets and takes pride in delivering great results.
- Is resilient, positive and comfortable working in a fast-paced environment.
- Can manage a busy pipeline without letting the detail slip.
- Is a team player who wants their colleagues to succeed too.
- Is curious, ambitious and keen to keep developing.
Your Experience
We're open-minded about where you've built your skills.
You might already work in property or Build to Rent, or you could come from sales, recruitment, automotive, hospitality, premium retail, travel or another customer-focused environment.
What's more important is that you can demonstrate a strong sales mindset, fantastic people skills and a track record of delivering results.
Previous lettings or property experience is desirable, but not essential. Knowledge of Right to Rent, AML, GDPR and lettings compliance would also be beneficial.
If you're great with people, hungry to succeed and excited by the idea of selling the Vertus lifestyle, we'd love to hear from you.
Salary
OTE - £50-70K inclusive of commission
Closing Date
12th October 2026
Health, Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
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Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
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Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
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Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
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Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
What We Offer
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Diversity and Inclusion
- We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
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Flexible Working
- As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
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Learning and Development
- At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
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Other Benefits
- We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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