Savills Management Resources
Leasing Executive - The Wiltern, Ealing
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Purpose of the Role
To provide support to the leasing team at an exciting new build-to-rent development comprising 279 apartments in a large scale scheme in Ealing. Being responsible for enquiry management and registration, vetting of applicants, viewing coordination and diary management, as well as general leasing administrative tasks. Supporting with tours/viewings where required. To ensure that a high level of customer service is provided to applicants and residents at all times and being a main point of contact from enquiry stage to post-viewing tour.
The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility, and initiative.
Key Responsibilities
- Ensuring all enquiries are responded to in line with agreed service levels
- Completing applicant vetting requirements (including LLR/DMR apartments)
- Booking in viewings/diary management for the leasing team
- Meeting prospective tenants, conducting viewings, and discussing rental values and development details
- Collecting viewing feedback and recording appropriately
- Ensuring that systems are thoroughly kept up to date and accurate for all lettings and rental data
- Managing the applicant database
- Providing administrative support to the Leasing Manager and Leasing team
- Support with Lease-up logistics such as furniture delivery coordination, car park booking, and lift management
- As part of the wider site team; create a community feel through communication, events, and innovations
- Provide first-class customer service to residents and applicants
- Assist with the new tenancy progression process, including referencing and drafting tenancy agreements
- Support with the conducting of check-in, check-out, and apartment quality assurance checks
- Liaise with the wider site team to ensure flats are ready for move-ins
- Deal with enquiries from tenants, utility providers, local authorities, etc.
- Maintain electronic files for each property in accordance with procedures
- Ad hoc duties as required by Leasing Manager/General Manager/Resident Experience Manager
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The above is not an exhaustive list of duties, and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.
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Skills, Knowledge, and Experience
- Previous property experience would be advantageous but not mandatory
- Good organizational skills
- Good verbal and written communication skills with a positive attitude and attention to detail
- Excellent time management
- Ability to multitask and to work accurately and effectively under pressure
- Must understand the principles and practice of customer care
- Ability to work in a team and understand team dynamics
Personal Attributes
- Strong customer service ethic
- Positive, can-do attitude
- Initiative and the ability to think outside the box
- Common sense approach
- Outgoing, warm, and friendly personality
- Team player
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate
Working Hours
5 over 7 days (40 hours per week within hours of 8-8 pm) – Flexibility is required
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