Sanctuary Group
Legal Assistant - Disrepairs
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Legal Assistant - Disrepairs
Overview
Worcester based with a balance of home and office working
£28,646 - £30,175 per year
35 hours per week – 9:00am to 5:00pm
We have an excellent opportunity for a Legal Assistant to join our Housing Litigation team which is part of a wider Legal Services team. The Housing Litigation team comprises 7 - 10 members and is expanding to provide more legal support to the business. The team manages tenant related issues including housing disrepair claims.
The Role
The role of Legal Assistant - Disrepairs will include:
- Coordinate an effective legal administration service to include raising payment requests, preparing files and instructions for Costs Draftsman
- Monitoring works post settlement ensuring all records of transactions and related activity are maintained accurately to demonstrate corporate compliance
- Process new Disrepairs claims to include the opening and closing of files
- Monitoring of the teams shared inbox
- Maintain accurate, accessible and up-to-date data on disrepair claims and related KPIs for auditing and provide reports for management
- Obtaining and analysing records from databases and individuals and co-ordinating the redaction of the same
Skills and Experiences
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- Proven experience within a similar administrative role is essential
- Excellent organisational and time management skills
- Proven ability to work to tight deadlines and being able to prioritise workloads is essential
- Outstanding communication and customer care skills
- Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
Why Work for Us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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£28,646 per annum (rising to £30,175 per annum after 12 months, subject to satisfactory performance)
Application
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 13 October 2026
If you are applying internally, don't forget to use your internal careers account to submit your application.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
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