BlackCode
Legal Implementation Specialist
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Legal Implementation Specialist opportunities with a high-growth LegalTech AI business are being sought to join its scaling implementation team, helping enterprise customers successfully implement and get real value from a contract-focused AI platform used across legal and commercial workflows.
About the Role
As an Implementation Specialist, you will have proven client-facing delivery experience, ideally having run implementations, onboarding, professional services, or customer delivery work.
Key Responsibilities
- Own and deliver customer implementations from discovery and requirements gathering through configuration, testing, rollout, and adoption.
- Manage multiple live customer implementations concurrently, keeping delivery accurate and on track across competing priorities.
- Work directly with legal, Legal Operations, procurement, and commercial teams to understand how they work and configure the platform around their requirements.
- Use and develop prompts for AI systems, helping customers get effective and consistent outcomes from the technology.
- Present solutions back to customers, gather feedback, support testing, and guide users through successful rollout.
- Act as a bridge between the customer and Product, distinguishing genuine requirements from product limitations and recommending better approaches where appropriate.
- Bring a logical, solutions-focused approach and feel comfortable advising, guiding, and pushing back with customers when needed.
- Come from a LegalTech, SaaS, implementation, onboarding, professional services, or customer delivery background, or be a lawyer who has already moved into LegalTech.
- For Senior level, have experience owning complex or high-value implementations end to end, working with senior stakeholders such as General Counsel and Heads of Legal Operations, and helping coach others within the team.
- Be excited by a business where progression can happen quickly into Senior, Strategic, or Team Lead routes for the right people.
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Location and Conditions
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- The role is based in London with 3 days/week in the office.
- Competitive salaries, quarterly bonuses, and strong progression opportunities.
Next Steps
Interviews are starting to take place imminently, so send your CV now to discuss further.
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