LAW CHOICE RECRUITMENT
Legal Operations Lead
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Legal Operations Lead
Disputes
London
Salary: Competitive
Employment Type: Full time, permanent
About the Role
An excellent opportunity has arisen for a Legal Operations Lead to join the Legal Support Services function of a prestigious international law firm, taking responsibility for a busy Disputes division. This is a leadership role combining senior PA support to Partners with the day-to-day management and development of a Legal Operations administrative team, ensuring fee earners and clients receive a consistently high standard of service.
The successful Legal Operations Lead will act as a central point of contact for office management across the division, an ambassador for the department, and an approachable, inspiring leader for the team.
Key Responsibilities
PA Support
- Acting as primary point of contact for the Partners you support, managing calls, emails, meeting requests, and correspondence
- Full proactive and advanced diary management across busy, frequently changing schedules
- Ensuring Partners are fully prepared for meetings, including collating information, preparing notes, attending meetings, taking minutes, and following up on action points
- Supporting fee earners through the client/matter lifecycle in line with the firm's compliance policies and guidelines
Office and Division Management
- Maintaining key department and division documents and data
- Supporting department and division meetings as required
- Planning and overseeing logistics for new starters, leavers, and returners, working alongside Tech, Facilities, and other Business Operations functions
- Building strong relationships across departments and business services, acting as a connector between fee earners, the Legal Operations team, and wider functions
- Driving a strong compliance mindset within the department, overseeing the compliance checklist, and supporting fee-earning staff to remain compliant
- Attending quarterly Risk and Compliance meetings and implementing agreed actions
- Working with Compliance and Academy teams to identify and deliver relevant training
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Team Leadership and Development
- Day-to-day leadership and development of the Legal Operations team supporting the department's fee earners
- Responsibility for recruitment, induction, and support of team members, including setting objectives, regular one-to-ones, and twice-yearly reviews
- Overseeing work allocation and delegation, applying the firm's frameworks for formal support where needed, in collaboration with the People team
- Monitoring attendance, performance, and wellbeing across the team
- Promoting a collaborative, high-performing team environment
- Ensuring access to learning and professional development opportunities
- Organising cover for holiday, sickness, and workload peaks
- Identifying cross-departmental resourcing needs, liaising with the Legal Operations Manager and other assistants
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Strategy
- Working with the Legal Operations Manager to deliver and support the wider Legal Operations strategy
- Supporting and leading the team's engagement with departmental objectives and the Global Capability Centre
- Feeding into firmwide improvement projects and process enhancement initiatives
- Building strong relationships across Legal Support Services and the Global Capability Centre
What We're Looking For
- Previous experience in an administrative/management support role, ideally within a legal environment
- Previous experience managing a team, with direct line management or delegated supervisory responsibility
- Strong organizational and time management skills
- A highly collegiate approach, equally effective as a team leader and team player
- Strong influencing skills and the ability to build networks and relationships to get things done
- Excellent IT proficiency and adaptability to internal systems
This is a fantastic opportunity for an experienced legal administrative professional to step into a Legal Operations Lead role at a prestigious international law firm, combining people leadership with high-level Partner support in a fast-paced Disputes environment.
To apply for this Legal Operations Lead role, please submit your CV today.
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