• Prepare clear recommendations, implementation plans and progress updates for senior stakeholders.
• Build confidence in HighQ through practical, commercially aware and lawyer-friendly advice.
• Support HighQ platform governance, administration and housekeeping.
• Maintain documentation, design standards and best practice guidance for HighQ and other legal technology solutions.
• Ensure solutions are aligned with information security, data protection, confidentiality and professional services requirements.
• Monitor platform performance, enhancement requests, risk issues and user feedback.
• Coach and mentor junior legal technologists, innovation analysts or operational colleagues on HighQ design, build and governance standards.
• Develop training materials, playbooks, quick reference guides and show-and-tell content to improve adoption and consistency.
• Promote continuous improvement by capturing lessons learned, user feedback and opportunities for reuse or automation.
• Support the development of a mature, scalable legal technology operating model across the firm

What we are looking for

• HighQ Administrator or equivalent platform certification would be highly desirable. Demonstrable hands-on HighQ experience is essential.

• Experience in a law firm, legal technology consultancy, alternative legal services provider, in-house legal operations team or professional services environment.

• Ability to understand legal processes, define requirements, map user journeys and design practical technology solutions.

• Comfortable configuring platforms, testing solutions, documenting builds and working with IT or vendor teams.

• Familiarity with legal workflows, matter management, document processes, collaboration models and client service delivery.

• Able to plan, prioritise and deliver multiple technology workstreams while managing dependencies and stakeholders.

• Strong written and verbal communication, including user guidance, training materials, demos and senior stakeholder updates.

• Ability to use reporting and usage information to assess adoption, value and areas for improvement.

• Understands law firm economics, client expectations, risk management and the importance of technology-enabled value delivery.

Hybrid Working

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working.

This role attracts a split of 60% office days and 40% working from home days per week.

We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Benefits

As a Birketts colleague, you will be eligible to receive a wide range of benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

You can find out more on our website: https://www.birketts.co.uk/recognition-reward-benefits/

Inclusivity and Culture

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/

Artificial Intelligence (AI)

At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk