Oculus Legal Group
Legal Receptionist
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Legal Receptionist & Client Services Coordinator
Salary of £26,227.50 per annum
Support with training and career development
UK200-listed commercial law firm
We’re working with a well-established commercial law firm in Manchester who are looking for a Legal Receptionist & Client Services Coordinator to join their Central Services team. This is a key front-of-house role where you’ll be the first point of contact for clients, visitors and callers, helping to create a welcoming, professional and efficient environment.
Reporting to the Operations Manager, you’ll take responsibility for the day-to-day running of reception and meeting room facilities, alongside a range of office, hospitality and client services responsibilities.
Your day-to-day:
- Welcome clients, visitors and suppliers, ensuring a professional and friendly first impression
- Manage visitor sign-in, security passes and access procedures
- Answer, screen and transfer incoming calls, taking and distributing messages accurately
- Coordinate meeting room bookings and prepare rooms for meetings, training sessions and events
- Arrange different meeting room layouts and ensure rooms are stocked with refreshments and stationery
- Organise catering, hospitality and refreshments for meetings and client events
- Monitor and replenish kitchen, meeting room and hospitality supplies, placing orders when required
- Receive and distribute post, deliveries and courier items, as well as coordinating courier bookings
- Support travel bookings and other administrative requirements as needed
- Keep reception, meeting rooms, kitchens and other front-of-house areas clean, organised and well presented
- Raise facilities, maintenance and building issues with the Operations Manager
- Process cash receipts and supporting paperwork for the Accounts team
- Support client events, networking functions, seminars and internal events, including set-up and clear-down
- Follow confidentiality, GDPR, security, health and safety and visitor management procedures
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What we’re looking for:
- Previous experience in reception, front-of-house, telephony or another customer-facing role
- Excellent verbal and written communication skills with a professional telephone manner
- A professional and approachable manner when dealing with clients, visitors and colleagues
- Strong organisational and time-management skills
- Comfortable handling confidential information with discretion
- Reliable, punctual, proactive and flexible, with the ability to manage competing priorities
- A good team player with a focus on providing a positive client experience
- Experience within a legal, professional services or corporate environment would be advantageous
- Experience with telephone switchboards, meeting coordination and Microsoft Outlook would also be useful
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What’s in it for you:
- £26,227.50 per annum
- 25 days annual leave plus bank holidays, with the option to buy additional leave
- Pension scheme with employer contributions and life assurance
- Enhanced family leave and health and wellbeing support
- Structured training and ongoing career development
- Staff referral bonus and discounted legal services
- Regular social events and a paid birthday day off
If you’re looking for a varied front-of-house role within an established Manchester law firm, apply now or reach out to Jack.Lloyd@oculuslegalgroup.com.
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