Disrepair Claims Processing

• Receive, log, and process new housing disrepair claims.
• Create and maintain case records, ensuring all relevant information is accurately captured.
• Liaise with internal departments and stakeholders to gather supporting evidence and documentation.
• Monitor claim progress and ensure records are updated accordingly.
• Support legal officers in managing claims through to resolution.

Disclosure and Information Requests

• Process disclosure requests in accordance with legislation, policies, procedures, and statutory timescales.
• Gather, review, organise, and prepare documentation for disclosure.
• Maintain confidentiality and ensure sensitive information is handled appropriately.
• Ensure records of disclosure requests and responses are maintained accurately.

Work Tracking, Compliance and Quality Assurance

• Maintain and update departmental work trackers, spreadsheets, and reporting tools.
• Monitor workloads, deadlines, and outstanding actions.
• Escalate concerns where deadlines or service standards may not be achieved.
• Conduct weekly compliance checks on litigation files and processes.
• Identify, report, and assist in addressing compliance issues, risks, or process improvements.
• Support continuous improvement initiatives within the Legal Services team.

Experience

Essential

• Experience providing administrative support within a legal, litigation, local government, or professional services environment.
• Experience managing busy inboxes, diaries, and document management systems.
• Experience maintaining accurate records and handling confidential information.
• Experience using case management systems, databases, and Microsoft Office applications, particularly Outlook, Word, Excel, and Teams.
• Experience prioritising competing workloads and meeting deadlines in a fast-paced environment.

Desirable

• Experience working within a local authority legal team.
• Experience supporting litigation, housing disrepair, claims handling, or regulatory matters.
• Experience processing disclosure or information requests.
• Knowledge of legal file management and court processes.

Qualifications

Essential

• Educated to GCSE level (or equivalent), including English and Mathematics.
• Demonstrable administrative and organisational skills gained through relevant training or experience.
• Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.

Desirable

• Legal Administration qualification, Law Degree, CILEx qualification, or equivalent legal studies qualification.
• Business Administration qualification (Level 3 or above).
• Training or certification in information governance, data protection, or records management.

Key Skills and Competencies

• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to manage confidential and sensitive information appropriately.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent customer service and stakeholder management skills.
• Ability to prioritise workload and meet strict deadlines.
• Strong IT skills and confidence in learning new systems and processes.

Additional Information

• Location: Swindon
• Rate: £20.00 per hour UMB, (Umbrella rate to be confirmed)
• Hours: 35 hours per week
• Contract: Temporary/Contract (as applicable)
• Working Pattern: Monday to Friday (Hybrid/Flexible Working may be available)
• We operate on a bi-weekly payment schedule.
• Closing date: Soon – early applications are encouraged.