Role Overview

To provide administrative support in the Legal Support Team including professional handling of reception, client enquiries, smooth onboarding of new clients, and the efficient running of day-to-day administrative tasks. This is an entry-level role that offers hands-on experience in a legal services environment in a well-established firm.

Wage

• £15,392 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)

Training Course

• Business administrator (level 3)

Hours

• Monday to Friday, shifts to be confirmed. 37 hours a week

Start Date

• Monday 5 October 2026

Duration

• 1 year 6 months

Positions Available

• 1

What You'll Do

Reception Duties

• Act as the first point of contact for clients and visitors in person, on the phone, and via email
• Pass on detailed telephone messages
• Greet clients and visitors professionally and ensure they are signed in and directed appropriately
• Manage incoming and outgoing post, deliveries, and courier services

Client Onboarding

• Deal with the onboarding of new clients, ensuring all required documentation is issued, collected and verified
• Prepare and send engagement letters in line with firm procedures
• Support compliance processes including KYC (Know Your Client) ID Checks and AML (Anti-Money Laundering) checks
• Update client records and systems with accurate information

Administrative Support

• Provide administrative support including filing, photocopying, scanning, and document management
• Handle incoming and outgoing post daily, scanning this into the case management system
• Assist with diary management, meeting scheduling, and room bookings
• Raise invoices on client cases and send these to our cashier for posting
• Any other administrative duties that are required of you

Training and Development

• Receive ongoing supervision and support from mentors and team leaders
• Complete a Level 3 apprenticeship in Business Administration
• Gain exposure to legal systems, procedures, and professional standards
• Role and career progression opportunities

Where You'll Work

• 17 KENYON ROAD
• BRIERFIELD
• NELSON
• BB9 5SP

Training and Development

Training Provider

• BURNLEY COLLEGE

Training Course

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.