General Responsibilities

• Making sure the centre is kept safe, clean and tidy at all times for our members and pupils to use in compliance with health and safety regulations
• Delivering high levels of customer care to our members and pupils
• Supervising pupils and ensuring their safety
• Maintaining cover of the swimming pool and providing a high level of customer service to all members and pupils
• Greeting all visitors to poolside in an appropriate and friendly manner
• Dealing promptly with enquiries or problems around the building in a friendly, kind and helpful manner
• Carrying out rescues and first aid when necessary
• Completing, signing and dating daily open and close procedures for the Leisure Assistant
• Completing, signing and dating the cleaning and maintenance schedule daily for the Leisure Assistant
• Dealing with any comments or complaints positively and efficiently, following correct procedures

Poolside Responsibilities

• Undertaking general lifeguarding duties and ensuring the pool is never left unattended whilst in use
• Being aware of general pool conditions and reporting any changes from the norm to a duty manager
• Monitoring the number of bathers in the pool and, when numbers exceed specified limits, advising additional lifeguards, the duty manager and reception
• Checking safety equipment and reporting any defect to a duty manager

Housekeeping

• Assisting in the preparation and operation of events and activities, including the assembly and dismantling of equipment in a timely and safe manner
• Ensuring all cleaning duties are carried out as specified by the duty manager and in accordance with the centre's standards
• Patrolling all areas of the centre to ensure all facilities are being used in the correct manner
• Maintaining storage areas in a clean and tidy condition and in accordance with store plans

This role description is not an exhaustive list of what may be expected of you in the role. It is non-contractual and may be amended by the School from time to time. Colleagues are required to comply with all of Uppingham School's Health, Safety and Environmental policies.

What We're Looking For

Essential

• NPLQ or the ability to achieve within 1 month
• Knowledge and experience of a customer-focused environment
• Experience of working as part of a team
• Good communication skills and the ability to deal confidently with a wide range of people, including pupils, staff and members of the public
• A customer-focused approach, with a commitment to providing a friendly, professional and high-quality service
• Ability to work as part of a team
• Ability to use own initiative and display a pro-active approach to problem solving

Desirable

• Fitness Instructor Level 2 qualification
• SEQ Swimming Teacher Level 1 or 2 qualification
• Experience of working in a leisure centre environment

Safeguarding

The post-holder's responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact, will be to adhere to and always ensure compliance with the School's Safeguarding (Child Protection) Policy. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the school, they must report any concerns to the School's Designated Safeguarding Lead or to the Headmaster.