Serco Plc
Leisure Assistant
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Leisure Assistant
Location: Shrewsbury Sports Village, Shrewsbury SY1 4RQ
Salary: £8.00 - £12.71 per hour (dependent on age) plus excellent benefits
Schedule: Casual contract – working a mixture of shifts, earlies, lates and weekends to meet the business requirements.
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.
About the Role
Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Assistant to join their team and help make a positive difference every day.
As a Leisure Assistant, you’ll play an important role in creating a safe, welcoming and enjoyable environment for everyone who visits the centre. From supporting activities and maintaining high standards of cleanliness to ensuring equipment is set up safely and correctly, your work has purpose and helps deliver a positive impact on communities. Every day brings an opportunity to support healthier lifestyles, build trust with customers, and contribute to a positive future for local people.
What you’ll do as a Leisure Assistant
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- Provide a friendly and professional experience for customers, delivering excellent customer care at all times.
- Ensure the safety and wellbeing of customers by following health and safety procedures and maintaining a vigilant approach across the centre.
- Support the supervision of activities and recreational sessions, helping to create a safe and enjoyable experience for all users.
- Set up, check and safely handle equipment to ensure activities can be delivered effectively.
- Maintain high standards of cleanliness and presentation throughout the facility.
- Work closely with colleagues and management to support operational goals and continuously improve the customer experience.
Does this sound like you?
- Experience working in a customer-facing or customer service environment.
- Able to communicate confidently with people of all ages and abilities.
- A positive, proactive attitude and a genuine desire to make a positive impact on customers and communities.
- Able to remain calm, alert and focused in busy or challenging situations.
- Flexible, dependable and comfortable working as part of a team.
- Previous experience in a leisure environment is desirable, and a coaching qualification would be an advantage.
What we offer
- Free gym membership for you and your immediate family
- Free safeguarding training and Disclosure and Barring Service (DBS) checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- Training and development opportunities with headroom for people to grow
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
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Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
For support with your application, please contact recruitmentuk@serco.com.
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