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Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Leisure Attendant you’re not just maintaining a clean, safe, and welcoming health club environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Complete and record all relevant quality and safety checks in line with company procedures.
- Maintain a safe and secure environment for yourself, guests, and colleagues.
- Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
- Ensure member access to towels and consumables is uninterrupted.
Essential Duties & Responsibilities
Working Relations and Communications
- Provides direct support to Club Manager, and the Health Club team.
- Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group
- Establish effective communication practices and channels.
Commercial
- Contribute to and review the club promotions plan.
- Maintain an awareness of consumer trends and competitor activity.
- Optimise income through the promotion of additional service propositions.
Operational
- Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
- Complete and record relevant quality/safety checks in line with company procedures.
- Clean/prepare and review the club public areas and any 'back of house' areas allocated to the defined standard.
- Maintain a safe and secure environment for yourself, guests and colleagues.
- Minimise utility consumption and waste at all times.
- Support club reception /operations when required.
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Adhere to company policies relating to Health & Safety at work.
Customer Service / Quality
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
- Ensure member access to towels and consumables is uninterrupted.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in a friendly, efficient manner.
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Teamwork
- Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
- Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
What are we looking for?
- Excellent team-working skills.
- Excellent communication skills.
- The ability to identify allocated cleaning priorities and respond accordingly.
- High levels of product standard and process knowledge with low levels of re-visits following audit checks.
- An ability to use workplace tools provided.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience working as part of a team.
- Pool Attendant/ Responder/Lifeguard qualification.
- First Aid at Work certification.
- Pool Plant Experience.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
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Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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