Hilton Grand Vacations
Leisure Club Assistant - Part Time Casual
United Kingdom
Posted 3 months ago
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Part Time - Casual
A Casual Leisure Club Assistant is responsible for delivering outstanding levels of cleanliness, safety and satisfaction to all Guest and Members.
Responsibilities
- All owners, members and guests receive friendly and consistent personalised service & manage customer feedback effectively.
- Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you.
- Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room, games room, squash court, gym, changing rooms, sauna, steam room and pool hall.
- Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy.
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Completing daily and weekly pool tests and running pool plant area.
- Cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems.
- Taking Health & Beauty appointments, dealing with general queries and greeting guests to Health & Beauty.
- Completing club membership sales and administering these on Harlands & Ez-Runner databases.
- Reporting of lost property, accidents, maintenance issues, or other incidents.
- Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in friendly efficient manner.
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
- Any reasonable requests made by management.
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Qualifications
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- Although not essential, the following qualifications are preferred:
- Excellent team working skills
- Excellent communication skills
- Excellent grooming standards
- Experience of working as part of a team
- Pool Attendant / Responder/ Lifeguard
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Skills
Team Working
Communication
Grooming Standards
Pool Attendant
Lifeguarding
Responder
Location