Company Description

The 4-star Mercure Manchester Norton Grange Hotel and Spa is set in tranquil countryside and its own landscaped grounds. Situated 8 miles from the city centre, this Manchester hotel has 81 contemporary guest rooms, each with wireless internet and satellite TV. The dining options include the elegant Grange Restaurant, or the less formal Pickwick Bistro. The hotel has a spa facility, with an indoor heated pool, fitness room and massage treatments. The function rooms welcome up to 220 guests.

Job Description

Job Title: Leisure Club Manager

Responsible To: General Manager / Operations Manager

Responsible For: Leisure Club Assistants

Main Duties

• General day to day running of the Leisure Club.
• Opening up the Leisure Club on the early shift.
• Closing down and locking up of the Leisure Club on the late shift.
• Cleaning Leisure Club thoroughly ensuring it is germ-free.
• Regularly checking chlorine and PH levels in the pool and spa and taking appropriate action as per those results.
• Ensuring all Leisure Club staff are fully trained as to the Normal Operating Procedures and Emergency Operating Procedures with regard to the swimming pool and spa.
• Serving refreshments to customers.
• Liaising with Restaurant staff in the ordering of food for customers.
• Fitness testing on members including Medical Questionnaire, Blood Pressure, Body Fat, Bike Test and Pulse.
• Cashing up after early and late shift (cash control).
• First Aid.
• Life Saving.
• Taking memberships.
• Ordering stock when needed, i.e., testing tablets, snacks etc.
• Writing fitness programs for members including demonstrating and instructing.
• Apply standards of Health and Safety and Hygiene and COSHH.
• Minimise security risk.
• Advertise and promote special offers etc.
• Provide after sales service.
• Be able to promote Leisure Club and answer any queries.
• Forecast revenue and labour for department.
• Measure performance against budget and remedy variances.
• Forecast training for department.
• Carry out appraisals and job chats with all staff in department.
• To carry out departmental Communication meetings, submitting minutes and Health & Safety reports on a monthly basis.
• To ensure training is carried out in department on an ongoing basis.
• To attend all meetings and training arranged for the benefit of the department.
• To ensure all staff attend training when arranged.
• To implement COSHH and Risk Assessment.
• To carry out any work requested by Management.
• Work closely with accounts to chase members for outstanding debts.
• Administer a strict policy for non-paying members, denying access until debts are paid.