LGH Hotels Management Ltd
Leisure Club Manager
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Derby Mickleover Hotel, Signature Collection By Best Western
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The Opportunity
We are seeking an experienced, confident and people-focused Leisure Club Manager to lead the day-to-day operation of our leisure club. This is a hands-on leadership role, responsible for creating a safe, well-run and welcoming environment where members and team members can thrive.
Using a Human Givens approach, you will balance operational excellence with genuine care for people — ensuring that core needs such as safety, connection, achievement, clarity and purpose are met for both members and your team.
What You’ll Be Responsible For
- Overseeing the day-to-day operations of the leisure club, ensuring smooth, well-organised and efficient delivery
- Leading, managing and developing the leisure team, creating a positive, motivated and high-performing culture
- Ensuring the club, facilities and equipment are well maintained, safe and presented to a high standard at all times
- Developing, implementing and maintaining clear policies and procedures to support consistency and compliance
- Delivering excellent customer service and ensuring members feel welcome, listened to and valued
- Handling member feedback, concerns and complaints calmly, professionally and solution-focused
- Promoting and selling memberships and services in a way that builds trust and long-term engagement
- Managing the full employee lifecycle, including recruitment, onboarding, training and performance management
- Leading regular team meetings to communicate expectations, share updates and encourage open dialogue
- Ensuring full compliance with health and safety legislation, safeguarding the wellbeing of members and colleagues
- Preparing and managing budgets, monitoring financial performance and controlling costs effectively
- Maintaining accurate records and producing management reports as required
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Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
This role would suit someone who:
- Enjoys leading people as much as managing operations
- Understands that successful leisure clubs are built on motivated teams and positive member experiences
- Can create structure, clarity and consistency while remaining approachable and supportive
- Is confident making decisions and taking accountability for standards and outcomes
- Remains calm under pressure and responds thoughtfully to challenges
- Is commercially aware and comfortable balancing service, people and financial performance
- Takes pride in creating an environment where people feel safe, welcome and encouraged to return
- Is looking for a senior leadership role within leisure, hospitality or wellbeing environments
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Hotel
Located to the west of Derby, just three miles from the city centre and a 10-15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.
With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.
The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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