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Leisure Team Member Apprentice L2
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GLL is currently recruiting for a Leisure Team Member Apprentice to work in Abraham Moss Leisure Centre, Manchester, M8 5UF.
If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us.
What you’ll do:
Customer Experience
- Understand the services and products on offer to assist with customer questions and queries.
- Support different types of customers with different needs.
- Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
- Support the centre to deliver swimming lessons where required (qualification dependent).
- Share knowledge with customers on the role exercise plays in health and well-being.
- Conduct customers' gym inductions and health screening where required (qualification dependent).
- Plan and deliver exercise sessions to meet customers' health and fitness goals.
People Experience
- Support GLL's visions and values.
- Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and general manager.
- Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
- Achieve and maintain all necessary qualifications, including ongoing CPD training.
- Keep up-to-date with trends and developments in the leisure industry.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme, which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
- National Pool Lifeguard Qualification (NPLQ)
- Certificate in Teaching Swimming
- Level 2 Gym Instructor
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the society and have a stake in your business.
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SCL EDUCATION & TRAINING LIMITED
Training course
Leisure team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work in a team to support peers and colleagues to meet the goals of the business.
- Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
- Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
- Monitor customer use of equipment and ensure their safety, intervening as necessary.
- Comply with the legal requirements to ensure the safety, security, and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
- Use IT including front of house system, social media and digital channels.
- Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non-swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
- Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervene providing rescues and life-saving techniques when necessary.
- Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym-based exercise programmes with individuals and small groups.
- Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
- Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
- Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.
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The apprentice will receive full on-the-job training as well as 20% off-the-job training. They will also receive a full wrap-around service from SCL.
Essential qualifications
- GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Swimming Skills
- Organisation skills
- Customer care skills
Other requirements
The candidate must be a strong swimmer.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The apprentice can progress on to the next level once they have completed their apprenticeship.
The contact for this apprenticeship is:
SCL EDUCATION & TRAINING LIMITED Jo Gray Jo.Gray@wearescl.co.uk 07586195152
The reference code for this apprenticeship is VAC2000035579.
Closes in 12 days (Monday 27 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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