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Leisure Team Member Apprentice Level 2
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Leisure Team Member Apprentice
GLL is recruiting a Leisure Team Member Apprentice at Albany Leisure Centre, Enfield. Gain industry-recognised qualifications including NPLQ, First Aid, Swimming Teacher and Gym Instructor while building a career with the UK’s largest leisure provider.
Wage
£16,640 to £26,436.80, depending on your age
National Minimum Wage
Training Course
Leisure team member (level 2)
Hours
TBC during interview stage. 40 hours a week
Start Date
Monday 26 October 2026
Duration
1 year
Positions Available
1
About the Role
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
GLL is currently recruiting Leisure Team Member (LEAP) Apprentice to work in Albany Leisure Centre, Enfield. If you have the skills and ambition to join us as a Leisure Team Member (LEAP) Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member (LEAP) Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.
What you’ll do:
Customer Experience
- Understand the services and products on offer to assist with customer questions and queries
- Support different types of customers with different needs
- Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
- Support the centre to deliver swimming lessons where required (qualification dependent)
- Share knowledge with customers on the role exercise plays in health and wellbeing
- Conduct customers' gym inductions and health screening where required (qualification dependent)
- Plan and deliver exercise sessions to meet customers' health and fitness goals.
People Experience
- Support GLL's visions and values
- Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager
- Ensure all training and qualification deadlines are met in agreement with your tutor and manager
- Achieve and maintain all necessary qualifications, including ongoing CPD training
- Keep up-to-date with trends and developments in the leisure industry
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
- National Pool Lifeguard Qualification (NPLQ)
- First Aid at Work (Level 3)
- Certificate in Teaching Swimming
- Level 2 Gym Instructor
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
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The Basics
- This is a permanent position
- Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible
- Working from home is not possible in this role
- We can offer a career, not just a job, with extensive Learning & Development support available
- A uniform will be supplied and must be worn
- GLL is Values Driven, not Profit Driven, we work hard to benefit the communities we operate in
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Benefits
GLL offers employees a range of employment benefits:
- Access to a pension scheme
- Health Assurance and access to Counselling services
- Access to the tax-efficient Ride to Work bicycle purchase scheme
- Free annual eye tests
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet
Where you'll work
Albany Leisure Centre
505 Hertford Road
Albany
Enfield
EN3 5XH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
SCL EDUCATION & TRAINING LIMITED
Training Course
Leisure team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work in a team to support peers and colleagues to meet the goals of the business.
- Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
- Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
- Monitor customer use of equipment and ensure their safety, intervening as necessary.
- Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
- Use IT including front of house system, social media and digital channels.
- Perform all of the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
- Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
- Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
- Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
- Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
- Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.
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Training schedule
The apprentice will receive full on-the-job training from the employer, 20% off-the-job training and a full wrap around service from SCL
Essential qualifications
- GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Physical fitness
- Swimming Skills
Other requirements
- Be a competent swimmer & be able to successfully complete a swim test
- Have the confidence and ability to engage with customers in a friendly and professional manner
About GLL
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The apprentice will be able to progress onto the next level
Contact
The contact for this apprenticeship is:
SCL EDUCATION & TRAINING LIMITED
Jo Gray
jo.gray@wearescl.co.uk
07586 195152
Reference Code
VAC2000049069
Closing Date
Closes on Wednesday 30 September 2026
Apply
After signing in, you’ll apply for this apprenticeship on the company's website.
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