Wiseman Family Office
Letting Administrator
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Lettings Administrator
Location: Rickmansworth, Hertfordshire
Salary: £25,000
Working arrangement: Fully office-based
The client is looking for a desk-based Lettings Administrator to support the day-to-day management of its residential tenants. The successful candidate must have previous experience using Alto property-management software and strong communication skills.
Key responsibilities
- Manage the tenant journey from move-in through to the end of the tenancy.
- Act as the main point of contact for tenants, responding to queries professionally and positively.
- Liaise between tenants and the Building Manager regarding maintenance, property issues and general requests.
- Maintain and manage the rental-arrears list, contacting tenants and tracking outstanding payments.
- Keep tenancy records, correspondence and property information updated on Alto.
- Support tenancy administration, renewals, documentation and general lettings processes.
- Deliver a consistently positive tenant experience.
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Essential requirements
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- Previous lettings or property-administration experience.
- Practical experience using Alto.
- Excellent written and verbal communication skills.
- Confident handling tenants and potentially sensitive arrears conversations.
- Positive, organised and customer-focused.
- Able to work independently in a busy office environment.
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