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Lettings Administrator Apprentice
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Lettings Administrator Apprentice
MRC ESTATE & LETTING AGENTS LTD
Hull (HU2 8HP)
Closes in 17 days (Monday 2 November 2026 at 11:59pm)
Summary
We are looking for a Lettings Administrator Apprentice to join MRC Estate & Lettings Agents. You will gain practical experience in the day-to-day running of a busy lettings business, helping landlords and tenants while building the foundations for a long-term career in the property sector.
Wage £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Training Business administrator (level 3)
Hours Monday - Friday 9.00am - 5.00pm. 37 hours 30 minutes a week
Start date Tuesday 3 November 2026
Duration 1 year 6 months
Positions available 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Office Administration: Greeting visitors, answering enquiries, handling telephone calls and emails, and providing general administrative support to managers and directors
- Property Inspections: Assisting with property inspections, check-outs, and inventories to ensure properties are maintained to the required standards
- Inspection Scheduling: Arranging property inspections by contacting tenants via letters, emails, and other appropriate communication methods
- Viewings and Applicants: Booking property viewings, registering prospective tenants on the company’s CRM system, and communicating with applicants by telephone and email
- Repairs and Maintenance: Coordinating repairs by liaising with landlords, tenants, contractors, and other relevant parties to arrange appointments and access to properties
- Utility Management: Communicating with utility companies regarding vacant property bills and arranging meter top-ups where required
- Key Management: Recording keys in and out, maintaining accurate key records, and registering new sets of keys on the system
- Communication and Record Keeping: Liaising professionally with landlords, tenants, contractors, and other clients, ensuring all information is recorded accurately on the company’s CRM system
- Document Management: Maintaining an organised and accurate filing system for property documentation and office records
- Office Support: Assisting with the procurement of essential office supplies and supporting other lettings team members and internal departments when required
- Compliance and Health & Safety: Following company procedures and maintaining appropriate health and safety standards, with an understanding of the importance of property legislation and regulatory compliance
- Additional Duties: Supporting the wider team with other reasonable administrative tasks and completing any training courses required by the company
Where you'll work
2-4 Baker Street Hull HU2 8HP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider HULL BUSINESS TRAINING CENTRE LIMITED
Training course Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
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Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
The Level 3 Apprenticeship in Business Administration includes:
- Level 3 Apprenticeship in Business Administration
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.
Requirements
Essential qualifications
- GCSE in: English (grade 4) Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
- Must have a full, valid UK driving licence and the ability to drive.
About this employer
MRC Estate & Lettings Agents is a well-established, independent estate and letting agency with over 30 years of experience in the property industry. They have built a strong reputation for providing a professional, friendly, and reliable service to landlords, tenants, buyers, and sellers. Specialising in residential lettings, property management, maintenance, and repairs, the team is committed to making the property process as smooth and stress-free as possible.
This is an excellent opportunity for someone looking to develop their administrative, customer service, and property management skills while working towards a recognised apprenticeship qualification. Full training and ongoing support will be provided by experienced managers, directors, and the Compliance Manager.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Ask a question
The contact for this apprenticeship is:
HULL BUSINESS TRAINING CENTRE LIMITED
Lily Pedro
The reference code for this apprenticeship is VAC2000059197.
Apply now
Closes in 17 days (Monday 2 November 2026 at 11:59pm)
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