LiveWest
Lettings Adviser
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Are you passionate about social housing and helping people find their perfect home? If so, we want to hear from you.
By joining our dynamic Lettings team at LiveWest as a Lettings Adviser, you will play a vital role in delivering a best-in-class, tenure-blind lettings service. From advertising properties and shortlisting applicants to arranging viewings with our Housing Officers and sign-ups, you will ensure our homes are filled efficiently while providing outstanding customer service. Collaborating with local authorities and partners, your work will help us minimize empty home periods, and rent loss, whilst making a meaningful impact in our communities.
Key Responsibilities
- Coordinating the end-to-end empty homes and allocations process, working closely with the Housing Officers to ensure timely sign-ups and minimizing rent loss.
- Collaborating with external partners and local authorities to market and allocate homes accurately.
- Providing re-housing advice and assistance to existing or shortlisted prospective customers.
- Build rapport, promote our brand, and display our values to applicants, while undertaking a comprehensive pre-tenancy interview and verification process.
- Coordinating with internal teams to ensure empty home repairs and new developments meet our quality standards.
- Preparing legal documents and ensuring compliance with regulatory and contractual obligations.
Why Join LiveWest
At LiveWest, we are more than just a housing provider - we are a community dedicated to creating a better future. With a supportive hybrid working style, opportunities for growth, and a commitment to work-life balance, we're here to help you thrive. Join us and enjoy:
- A collaborative, customer-focused culture.
- The opportunity to make a tangible difference in peoples' lives.
- Access to professional development and training.
- Being part of an innovative organisation that values your ideas.
This role is being offered on a full-time, permanent basis. You will be based in our Weston office. A hybrid working style is available, with 2 - 3 days in the office, dependent on business need.
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For further information about this vacancy, and LiveWest, please view our candidate information pack.
Required
To be successful in your application for the role of Lettings Adviser, you will have the skills and experience required for a level 1 role (please see our candidate information pack) and the following, role-specific experience:
- Strong knowledge of social housing policies, Landlord and Tenant law, choice-based letting schemes, and S106 Planning law.
- Excellent customer service skills with the ability to maximize customer satisfaction and minimize customer complaints.
- Experience of working with a diverse customer group.
- A positive, friendly mindset and resilience under pressure.
- Outstanding organizational skills.
Desirable:
- Experience in lettings or allocations, particularly in social housing.
- CIH relevant level qualification, or equivalent experience through work or study.
If you are passionate about making a difference and enjoy working in a fast-paced environment, this is the role for you.
Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward And Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (prorated for part-time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritize your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
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About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion At LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
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