Application & Lease Progression

• Manage applicants from reservation through to move-in.
• Coordinate referencing, Right to Rent checks, affordability assessments, and supporting documentation.
• Liaise with applicants, guarantors, and referencing providers to keep applications progressing efficiently.
• Ensure all tenancy paperwork is completed accurately and within required timescales.
• Maintain regular communication with applicants to provide updates and manage expectations.
• Ensure a seamless handover once residents are ready to move into their new home.

Lead & Pipeline Management

• Effectively manage a pipeline of enquiries and applicants using CRM systems.
• Maintain accurate records and customer notes.
• Ensure timely follow-up and strong pipeline discipline.
• Prioritise opportunities effectively to maximise occupancy performance.
• Monitor personal performance against targets and KPIs.

Listings & Administrative Support

• Support the Property Listings Administrator during busy periods and when additional resource is required.
• Assist with listing reviews, property information checks, and advert updates when necessary.
• Provide feedback on listing performance, customer trends, and market activity.
• Ensure property information communicated to customers remains accurate and up to date.

Collaboration & Continuous Improvement

• Work closely with the Leasing Team Leader and wider operational teams.
• Share customer feedback, market intelligence, and competitor insights.
• Identify opportunities to improve leasing processes and customer experience.
• Support business growth through a proactive and solutions-focused approach.

About You

You'll be a confident communicator with a natural ability to build rapport and close opportunities.

• You enjoy working independently, thrive in a fast-paced environment, and are motivated by achieving results whilst delivering outstanding customer service.

Essential Requirements

• Ideally, previous experience within property sales, lettings, estate agency, BTR (Build to Rent) or PBSA (Student Accommodation)
• Do you have experience in a sales role or hospitality with a passion for property and sales, with an outgoing engaging personality? My client is interested in speaking to you!
• Strong communication and relationship-building skills.
• Experience managing customers through a sales process.
• Proven ability to work towards and achieve targets.
• Excellent organisational and time-management skills.
• High attention to detail and accuracy.
• Comfortable working independently and managing your own diary.

Desirable Experience

• Residential lettings experience.
• Build-to-Rent experience.
• Experience conducting property viewings.
• Knowledge of referencing, Right to Rent checks, and tenancy administration.
• Experience using CRM or property management systems.

What You'll Receive

• £30,000 basic salary + Commission
• Opportunity to work across an exciting portfolio of single-family homes and Build-to-Rent communities.
• A supportive and collaborative team environment.
• The opportunity to make a real impact in a business that is continuing to expand and evolve.

Interested?

If you have a passion for property, enjoy building relationships, and want to be part of a growing leasing operation where customer experience and results go hand in hand, we'd love to hear from you.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity, your CV will be deleted permanently from our database.