Stephensons Estate Agents
Lettings & Maintenance Consultant
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Company Description
Stephensons Estate Agents is North Yorkshire’s largest independent estate agent, established in 1871 and recognized for unrivalled knowledge of the local land and property market. The company combines traditional values of honesty, trustworthiness, and strong customer service with a modern, flexible approach to changing market conditions. Clients benefit from qualified professionals, transparent communication, and a focus on securing the best possible outcomes rather than the quickest deals. Stephensons offers high-quality, value-for-money services across a wide range of property types, from first-time homes to high-end country residences and managed portfolios. With offices in York, Haxby, Easingwold, Selby, and Boroughbridge, the business provides strong regional coverage supported by chartered surveyors, estate agents, auctioneers, and valuers.
Role Description
The Lettings & Maintenance Consultant is a full-time, on-site role based in York, responsible for supporting the smooth running of the lettings and property maintenance function. Day-to-day tasks include:
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- Coordinating property viewings
- Assisting with tenant applications and referencing
- Preparing tenancy documentation in line with company policies and regulations
- Logging and prioritizing maintenance requests
- Liaising with landlords, tenants, and contractors
- Overseeing planned and reactive repairs to ensure properties are well maintained
- Monitoring property condition reports
- Supporting routine inspections
- Helping manage compliance with safety and maintenance standards
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The consultant will maintain accurate records, monitor costs, and provide clear, professional communication that supports excellent client and tenant relationships.
Qualifications
- Strong maintenance-focused skills, including Plant Maintenance and Maintenance Management, with the ability to coordinate and oversee property repair and upkeep activities.
- Proficiency in Operations Management, with experience organizing workflows and prioritizing tasks to support an efficient lettings and maintenance function.
- Consulting skills, with the ability to advise landlords and tenants on maintenance solutions, property standards, and cost-effective options.
- Well-developed Analytical Skills, enabling the evaluation of maintenance issues, cost implications, and operational performance to support sound decision-making.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with landlords, tenants, and contractors.
- Strong organizational skills and attention to detail, with experience using property management or CRM systems to maintain accurate records.
- Knowledge of residential lettings processes and basic property compliance requirements (e.g., safety checks, inspections); previous estate agency or property management experience is an advantage.
- Ability to work on-site in York, manage multiple priorities, and respond promptly to maintenance and lettings queries in a fast-paced environment.
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