deverellsmith
Lettings Manager
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Lettings Manager
Location: London
Salary: Up to £45,000 + Discretionary Bonus
The Opportunity
I'm currently working with a well-established residential property business looking to appoint an experienced Lettings Manager to oversee the full tenancy lifecycle across a high-quality portfolio. This is an excellent opportunity for someone with a strong background in lettings and property management who enjoys building lasting tenant relationships while ensuring properties are managed efficiently, compliantly, and to a high standard.
Key Responsibilities
Pre-Tenancy
- Manage property listings across marketing platforms and lettings portals.
- Respond to enquiries via telephone, email, online platforms, and in person.
- Arrange and conduct property viewings.
- Negotiate tenancy offers within agreed commercial parameters.
- Progress tenancies from offer through to completion.
- Carry out referencing and Right to Rent checks.
- Prepare tenancy documentation and agreements.
- Collect and register tenancy deposits.
- Issue welcome packs and all pre-tenancy documentation.
- Maintain accurate records using property management software.
Tenancy Mobilisation
- Coordinate move-ins, move-outs, and key management.
- Complete pre-move-in property inspections.
- Arrange professional cleaning and any required remedial works before occupation.
- Coordinate inventory check-ins.
- Ensure all tenancy documentation and deposits are finalised prior to move-in.
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During the Tenancy
- Build and maintain strong relationships with residents, delivering an excellent customer experience.
- Conduct routine property inspections and prepare detailed reports with photographs.
- Carry out rental reviews in line with current market conditions and legislation.
- Negotiate rent increases where appropriate.
- Keep tenancy records, financial information, and property data up to date.
- Monitor rent payments and assist with arrears management.
- Coordinate utility transfers and meter readings.
- Act as the first point of contact for maintenance enquiries.
- Liaise with the maintenance team and external contractors to ensure repairs are completed efficiently.
- Coordinate specialist contractors where required.
- Ensure all statutory compliance requirements remain up to date, including:
- EPCs
- EICRs
- PAT Testing
- HIU servicing
- HMO licensing (where applicable)
- Current rental legislation
- Assist with insurance administration and claims.
End of Tenancy
- Coordinate tenant check-outs and final inspections.
- Arrange utility transfers and final meter readings.
- Organise inventory check-outs.
- Manage deposit returns and any deductions where appropriate.
- Coordinate remedial works, cleaning, and maintenance to prepare properties for re-letting.
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About You
You'll ideally have:
- Previous experience in a Lettings Manager, Senior Lettings Negotiator, Property Manager, or similar role.
- Strong knowledge of the residential lettings process from instruction through to tenancy end.
- A good understanding of current lettings legislation, including Right to Rent and the Renters' Rights reforms.
- Excellent customer service and relationship management skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience using property management systems such as Qube, Reapit, Alto, MRI, or similar (desirable).
- Excellent communication and negotiation skills.
- A proactive approach with strong attention to detail.
What's on Offer
- Salary up to £45,000
- Discretionary bonus
- Opportunity to join a growing and supportive property business
- A varied role with responsibility across the full tenant journey
- Long-term career development within a professional residential team
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