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Location: Battersea, London, UK
About the Role
As a Lettings Manager for the client we are representing, you’ll oversee day-to-day rental activity and ensure landlords and tenants experience a reliable, professional service across Battersea and wider South West London. You’ll lead lettings operations end-to-end, working closely with colleagues and property teams to maintain performance, compliance, and a smooth customer journey.
What You’ll Do
- You will manage the full lettings lifecycle, from instruction and marketing to referencing coordination, right-to-rent checks, move-in, and ongoing tenancy support.
- You will drive occupancy and pipeline performance by setting clear weekly targets for viewings, valuations, and signed tenancies, and taking action when results dip.
- You will lead day-to-day coordination across property maintenance, inspections, and tenancy changes, ensuring issues are logged, prioritised, and resolved within expected timeframes.
- You will oversee rent collection processes, arrears monitoring, and escalation pathways, keeping stakeholders informed and records audit-ready.
- You will ensure compliance across lettings operations, including safe handling of prescribed information, documentation standards, and adherence to relevant regulatory and landlord obligations.
- You will maintain accurate property and applicant records in the agency system, including audit trails for communications, tenancy amendments, and inspection outcomes.
- You will coach and coordinate the lettings team’s workflow, supporting consistent standards in customer communication, reporting, and viewings/appointments.
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What We’re Looking For
- You will have proven lettings management experience in a residential estate agency environment, typically with responsibility for multiple instructions and a measurable pipeline.
- You will have strong knowledge of UK lettings processes, including referencing coordination, tenancy documentation workflows, and tenancy administration.
- You will demonstrate an operations mindset: you can manage priorities, reduce delays, and maintain clean records under time pressure.
- You will be confident working to compliance requirements and maintaining documentation that withstands internal and external review.
- You will have experience using lettings/CRM systems and producing regular performance reporting (e.g., conversion, lettings pipeline, inspection and arrears updates).
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Nice to Have
- Experience covering Battersea and surrounding South West London postcodes, with a strong local understanding of tenant demand.
- Experience managing inspections and property standards coordination, including check-in/check-out workflows and photographic evidence standards.
- Familiarity with landlord relationship management, including service level expectations and proactive updates during a tenancy.
Why Join Us
- Own lettings outcomes across Battersea and South West London with clear accountability for performance, service quality, and operational consistency.
- Lead with structure-set standards for how the team runs viewings, documentation, inspections, and tenancy changes.
- Work in a focused estate agency environment where reliability, compliance, and customer experience directly influence results.
Ready to make an impact? Apply now.
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