CROSSMEADS Lettings
Lettings Negotiatior
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Company Description
Crossmeads Lettings and Property Management was founded with the aim of building long-term relationships and delivering a service that clients value and confidently recommend. Since launching in 2013, the business has grown steadily, gaining momentum through a commitment to professional, reliable lettings services. The team focuses on personalized support for landlords and tenants, ensuring clear communication and efficient property management. Crossmeads promotes a collaborative working environment where team members contribute directly to the company’s ongoing success and reputation in the local market.
Role Description
This full-time Lettings Negotiator role is an on-site position based in Chichester. Day-to-day responsibilities include:
- Managing property viewings
- Liaising with landlords and prospective tenants
- Handling enquiries in person, by phone, and via email
- Negotiating tenancy terms
- Progressing applications
- Supporting the referencing and move-in process to ensure a smooth experience for all parties
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The Lettings Negotiator will maintain accurate records on internal systems, assist with property marketing, and collaborate closely with colleagues to meet individual and team targets. The position requires a professional approach to customer service, a proactive attitude, and the ability to represent CROSSMEADS Lettings positively within the local community.
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Qualifications
- Strong customer service and relationship-building skills, with the ability to communicate clearly and professionally with landlords and tenants.
- Organizational and time-management skills, including the ability to manage multiple viewings, enquiries, and tenancy progressions simultaneously.
- Sales and negotiation skills, with experience or potential in converting enquiries, agreeing tenancy terms, and meeting performance targets.
- Administrative and IT skills, including accurate record-keeping, use of property management or CRM systems, and proficiency with email, calendars, and basic office software.
- Knowledge or interest in the residential lettings sector, local property market awareness in or around Chichester, and willingness to learn relevant legislation and best practices.
- Professional, reliable, and team-oriented approach, with the ability to work on-site, use initiative, and maintain high ethical and compliance standards.
- Full UK driving licence and access to a vehicle (or ability to travel locally for property viewings), preferred but not essential.
- Previous experience in lettings, estate agency, property management, or a similar customer-facing role is advantageous but not strictly required.
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