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Lettings Officer, NATIONAL TRUST
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Lettings Officer
We’re looking for a Lettings Officer to join us in the East of England, based at Wimpole Home Farm. Working as part of a wider lettings and estates team, you will use your expertise and consultancy skills to support the letting and ongoing management of our properties.
You’ll need a solid understanding of the residential lettings market, confidence navigating relevant legislation, and the ability to produce clear specifications for refurbishment work.
Strong organisational skills, a consultative approach and the ability to communicate well with a wide range of people will help you make a real impact.
In return, you’ll gain hands-on experience across a unique property portfolio and contribute to the care of National Trust cottages as valued homes within the let estate.
What It's Like To Work Here
Our Lettings team is collaborative and supportive, sharing expertise to improve outcomes for tenants, colleagues and the historic places we protect. As part of the UK’s largest private landowner, you’ll contribute to a residential let estate portfolio that underpins around £50m of annual rental income. Reporting into the Let Estate Management team via the regional Residential Property Manager, you’ll work in an environment focused on high standards and practical support.
Your contractual location will be Wimpole Home Farm in the East of England. This is a hybrid role, with flexibility to work from home or other Trust hubs depending on business needs.
This is a part-time role at 0.5 FTE, equivalent to 18.75 hours per week based on a standard 37.5-hour working week. The preferred working pattern will be discussed in more detail at interview. You will be required to work at your contractual location or another suitable National Trust location for 40–60% of your working week.
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What You'll Be Doing
You’ll support the day-to-day letting and management of our residential properties across the East of England, making sure they are compliant, well maintained and welcoming places for people to call home.
Working closely with the lettings and estate management team, you’ll provide clear advice, share insight, and support good decision making through effective data handling and analysis.
A key part of your role will be maintaining effective tenant relationships, as well as spotting opportunities to improve our properties and maximise income in a way that reflects our conservation values.
You’ll balance practical problem solving with thoughtful communication, often acting as the first point of contact for both routine queries and more complex challenges.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
- Strong understanding of the local residential lettings market and residential lettings management
- Proven knowledge of relevant legislation and compliance requirements in relation to residential property
- Some understanding of residential property refurbishment and the ability to produce specifications
- Strong data management and analytical skills, with the ability to support managers’ decision-making through clear data and insight
- Strong consulting skills, including listening, building trust and acting to deliver a high-quality service
- ARLA qualification, working towards it, or similar professional accreditation
- Good verbal and written communication skills
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The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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