THINK Estate Agents
Lettings portfolio manager
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Company Description
THINK Estate Agents is a family-run business with two offices in Newton-le-Willows and Haydock, known for strong working relationships within the team and with customers. The company combines a friendly, professional approach with high-quality service, and a strong passion for property. With over 30 years of experience in the property industry, THINK Estate Agents offers expertise in both selling and letting residential properties. Team members work closely together to provide a reliable, customer-focused service to landlords, tenants, and vendors.
Role Description
The Lettings Portfolio Manager is a full-time, on-site role based in Haydock. This position is responsible for overseeing a portfolio of rental properties, ensuring that landlords and tenants receive timely, professional support. Day-to-day tasks include:
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- Managing tenancy applications and renewals
- Coordinating property marketing
- Arranging and following up on viewings
- Handling tenant referencing and move-in processes
- Organizing inspections and maintenance
- Managing compliance documentation
- Addressing tenancy issues in line with legal and company policies
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The Lettings Portfolio Manager will work closely with colleagues to achieve occupancy targets, maintain accurate records, and deliver a high standard of customer service.
Qualifications
- Experience in residential lettings or property management, including managing a portfolio of rental properties.
- Strong customer service and communication skills, with the ability to build positive relationships with landlords, tenants, and colleagues.
- Organizational and time-management abilities, including handling multiple properties, deadlines, and administrative tasks accurately.
- Knowledge of lettings legislation, tenancy agreements, and basic property maintenance processes, or willingness to learn quickly.
- Proficiency with property management or CRM systems, email, and standard office software.
- Ability to work on-site in Haydock, with a professional, reliable, and proactive approach.
- Previous experience in an estate agency or similar environment is beneficial; relevant qualifications in property or housing are an advantage.
- Valid UK driving licence and access to a vehicle would be needed for attending properties and appointments.
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