Lettings & Enquiry Management

• Responding to new property enquiries and qualifying prospective tenants.
• Arranging property viewings with our local property management team.
• Following up with interested applicants and progressing applications.
• Assisting with tenant referencing, renewals, move-ins, and tenancy paperwork.
• Supporting property marketing and keeping listings up to date.

Property Management & Operations

• Supporting the daily management of our HMO and residential property portfolio.
• Coordinating maintenance requests, contractor appointments, and follow-ups.
• Liaising with tenants, landlords, and contractors to progress outstanding jobs.
• Assisting with property inspections, compliance tracking, and general administration.
• Helping ensure property-related issues are dealt with efficiently.

Administration & Systems

• Preparing and organising tenancy documents, property records, and correspondence.
• Updating our property management CRM and other internal systems.
• Managing spreadsheets, shared folders, and administrative records.
• Assisting with routine rent follow-ups, invoices, and general financial administration where required.
• Supporting the Director and Operations team with general business administration.

Technology & Process Improvement

• Using modern technology and AI tools, including ChatGPT, to improve efficiency.
• Assisting with the preparation of communications, documents, and reports.
• Identifying opportunities to streamline repetitive administrative tasks.
• Learning our internal systems and processes while contributing ideas for improvement.
• Handling company and client information responsibly and confidentially.

What We’re Looking For

Essential Skills & Qualities

• Excellent written and verbal communication skills.
• Confident speaking with people on the telephone.
• Highly organised and capable of managing multiple tasks.
• Proactive, resourceful, and comfortable taking initiative.
• A fast learner who can quickly pick up new systems and processes.
• Confident using computers, email, WhatsApp, and modern business software.
• Strong attention to detail and good time management.
• Comfortable working in a busy, fast-paced environment.
• Able to work independently and as part of a small team.
• A practical, positive, and problem-solving attitude.

Desirable Experience

• Previous experience in UK lettings, estate agency, or property management.
• Experience in tenancy administration, maintenance coordination, or customer enquiries.
• Familiarity with property management CRM systems.
• Understanding of HMOs, student accommodation, and residential lettings.
• Experience using AI and digital tools to improve everyday workflows.

Previous property industry experience would be an advantage, but we are also open to candidates from other fast-paced administrative, operations, or customer-facing backgrounds who demonstrate the right attitude, initiative, and willingness to learn.

Working Arrangements

• Initial hours: Approximately 20 hours per week.
• Office location: Harrow, North-West London.
• Hybrid working: Initially office-based for training and integration with the team, with the possibility of introducing hybrid working once established in the role.
• Progression: Opportunity to increase hours, potentially up to full-time (40 hours per week), as the business grows.

Why Join South Beach Lettings?

As a growing family-run business, we offer a friendly, supportive, and hands-on working environment where every team member plays an important role.

You will work directly alongside the people running the company, gain experience across different areas of the business, and have the opportunity to take on greater responsibility as you develop.

We value initiative, good communication, and people who genuinely enjoy getting things done.

How to Apply

Please submit your CV along with a short introduction outlining your relevant experience and why you would be a good fit for this role.