Trent & Dove
Lettings Team Leader
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Lettings Team Leader
Burton upon Trent
£39,498
At T&D, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice. Delivering reliable, high-quality services while creating a culture where both customers and colleagues feel supported, respected, and empowered.
The Role
We are looking for a motivated and performance-focused Lettings Team Leader to provide day-to-day leadership of our Lettings Service. You will lead a team of Lettings Officers, driving strong performance across void turnaround, customer experience, compliance, and service improvement.
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- Working closely with colleagues across Housing, Repairs, Voids, and partner organisations, you will help ensure homes are let efficiently, customers receive a positive experience, and sustainable communities are supported.
- You will create a calm, focused environment to enable the delivery of excellent service, manage challenges confidently, and contribute to sustainable communities.
About You
You bring experience from a housing lettings environment, with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset.
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You will also have:
- Experience leading or supervising a team
- Customer-focused approach
- A strong understanding of lettings within social housing
- The ability to analyse information, manage risk, and make sound decisions
- Confidence in handling complex situations and driving appropriate outcomes
- A proactive approach, with the flexibility to adapt in a changing environment
- Valid driving licence and access to a vehicle
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