The Auctus Group
Level 1 Help Desk Technician (Remote)
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About The Auctus Group LLC
Who we are:
We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that.
Who we’re looking for:
Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if:
- you like a fast-paced environment,
- you thrive with change and development,
- you like giving feedback,
- you’re a team player,
- you love learning/sleuthing,
- you’re big on accountability.
Position Summary
We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams.
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The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset.
Key Responsibilities
- Provide first-level support for hardware, software, and account-related issues
- Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
- Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
- Escalate advanced technical issues to senior IT staff when necessary
- Document tickets, troubleshooting steps, and resolutions accurately
- Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
- Support remote employees using remote access and support tools
- Maintain awareness of HIPAA and security best practices when handling systems and user data
- Deliver excellent customer service and maintain professionalism during high-pressure situations
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Qualifications
- 1–3 years of prior IT help desk or technical support experience
- Experience supporting Microsoft 365 environments
- Familiarity with Windows and macOS troubleshooting
- Basic understanding of networking concepts, VPNs, printers, and endpoint devices
- Strong communication and organizational skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- Experience with ticketing systems and remote support tools preferred
Preferred Qualifications
- Experience in healthcare or medical billing environments
- Familiarity with HIPAA-compliant environments
- Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms
- CompTIA A+, Network+, or equivalent certifications preferred
What Success Looks Like
- Provides responsive and professional technical support
- Builds trust with internal teams through reliability and communication
- Helps improve onboarding, documentation, and operational efficiency
- Contributes positively to company culture and team collaboration
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