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Level 2 Customer Service Practitioner Apprenticeship
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Level 2 Customer Service Practitioner Apprenticeship
MEDIHEALTHCARE LIMITED T/A PEARTREE PHARMACY
DERBY (DE23 8RJ)
Closes in 20 days (Monday 26 October 2026 at 11:59pm)
Posted on 5 October 2026
Summary
Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. They are recruiting for a Level 2 Customer Service Apprentice. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.
Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
On rota basis between 8.00am and 6.30pm, Monday to Friday.
Occasional Saturday mornings, 9.00am - 12 noon.
Two apprenticeship positions (one has already been filled)
Working alternate morning and afternoon shifts, on a rotating weekly basis.
30 hours a week
Start date
Monday 2 November 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Welcome customers and patients and provide friendly, professional customer service
- Serve customers at the pharmacy counter and respond to routine enquiries appropriately
- Support prescription collection and help direct patients to the pharmacist when advice is required
- Process till transactions and handle payments accurately
- Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
- Support the team with general administrative and day-to-day pharmacy duties
- Maintain patient confidentiality and follow pharmacy procedures at all times
- Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training
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Where you'll work
207 ST. THOMAS ROAD
DERBY DE23 8RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Level 2 Customer Service Practitioner Apprenticeship
Support with English and maths skills gaps
Work based learning
End point assessment
Requirements
Essential qualifications
GCSE in: English and Maths or Level 2 FS (grade A*-C/9-4 or Level 2 FS)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Professional attitude
- Reliable and punctual
Other requirements
Please be aware that there will be long periods of standing in this role.
About this employer
Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.
https://peartreepharmacy.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Diane Jones
diane.jones@junipertraining.co.uk
The reference code for this apprenticeship is VAC2000057239.
Apply now
Closes in 20 days (Monday 26 October 2026 at 11:59pm)
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