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Level 2 Food & Drink Team Member Apprenticeship
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Train as a Food & Beverage Team Member
Delivering high-quality service in a hotel restaurant and bar. Learn to serve food and drinks, support guests, manage bookings and payments, and create great dining experiences - ideal for a busy venue like Tickton Grange.
Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training Course
Food and beverage team member (level 2)
Hours
Working days and hours are subject to business requirements. 4 or 5 working days, 5-8 hour shifts
30 hours a week
Start Date
Thursday 1 October 2026
Duration
1 year 3 months
Positions Available
1
What You'll Do at Work
- Serve food and beverages to guests in the restaurant and bar, ensuring excellent customer service
- Greet customers, take orders, manage bookings and handle payments
- Maintain clean, safe and well-presented dining areas, clearing and resetting tables
- Support team members and resolve customer queries or complaints professionally
- Promote menu items and upsell to enhance guest experience and business performance
Where You'll Work
TICKTON GRANGE HOTEL
TICKTON
BEVERLEY
EAST YORKSHIRE
HU17 9SH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
TEC PARTNERSHIP
Training Course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
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- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential Qualifications
- GCSE in:
- Maths and English (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
Other Requirements
We are looking for a motivated individual with a genuine passion for pursuing a career in catering. The successful applicant must be enthusiastic, eager to learn, and committed to developing their skills within the industry. Strong communication skills, a positive attitude, good teamwork, and a willingness to work in a fast-paced environment are essential for this role.
Tickton Grange is a family-owned boutique hotel set in a Georgian country house in East Yorkshire. It offers stylish accommodation, a restaurant, bar and event spaces, delivering high-quality hospitality in a welcoming, creative environment, where you’ll be part of a close-knit team, not just an employee
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A full-time position may be appointed to the appropriate candidate
Contact
The contact for this apprenticeship is:
TEC PARTNERSHIP
The reference code for this apprenticeship is VAC2000037129.
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