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Level 2 Pharmacy Services Assistant Apprentice
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Start your career in pharmacy with a Level 2 Pharmacy Services Assistant Apprenticeship
Gain hands-on experience while learning to support patients, process prescriptions, manage stock and work as part of a pharmacy team. Develop valuable skills and knowledge for a rewarding career in pharmacy.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Typical duties for a Level 2 Pharmacy Services Assistant Apprentice could include:
- Supporting customers and patients at the pharmacy counter
- Receiving and processing prescriptions
- Preparing and assembling medicines under supervision
- Labelling and dispensing prescriptions accurately
- Ordering, receiving and storing medicines and pharmacy stock
- Checking stock levels and expiry dates
- Maintaining a clean, safe and organised pharmacy environment
- Using pharmacy computer systems and maintaining accurate records
- Supporting the wider pharmacy team with day-to-day tasks
- Following pharmacy procedures, confidentiality requirements and health and safety guidance
- Developing knowledge of medicines and common health conditions
- Communicating professionally with patients, customers and healthcare professionals
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Receive and log prescriptions
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person-centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relate to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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Desirable qualifications:
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- GCSE in:
- Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Anstice Pharmacy
Anstice Pharmacy is an established community pharmacy located in Madeley, Telford, and is part of the MSN Pharmacy Group. The pharmacy provides a range of services to the local community, including prescription services, Pharmacy First and health checks. The apprentice will have the opportunity to gain valuable hands-on experience within a busy community pharmacy, developing their knowledge and skills while working alongside an experienced and supportive team.
Your earnings can increase over time with an apprenticeship. On successful completion of the Level 2 Pharmacy Services Assistant Apprenticeship, the apprentice can progress into a permanent Pharmacy Services Assistant role and continue developing their career within pharmacy. They may also have the opportunity to progress to a Level 3 Pharmacy Technician Apprenticeship, subject to the relevant entry requirements.
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