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Level 2 Pharmacy Services Assistant Apprenticeship
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As a Pharmacy Services Assistant Apprentice at Rexall Chemist
You will gain hands-on experience supporting prescription dispensing, customer service, stock management, and pharmacy operations while working towards a nationally recognised Level 2 qualification in a busy community pharmacy environment.
Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training Course
Pharmacy services assistant (level 2)
Hours
- Monday - Friday, 8.30am - 7.00pm
- Saturday, 9.00am - 1.00pm
You will work a minimum of 30-hours per week.
Start Date
Monday 19 October 2026
Duration
1 year
Positions Available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
The successful apprentice will:
- Assist with the preparation and dispensing of prescriptions under appropriate supervision
- Provide excellent customer service to patients and members of the public
- Respond to customer enquiries and direct patients to appropriate pharmacy team members when necessary
- Support the sale and supply of over-the-counter medicines and healthcare products within the limits of training and competence
- Receive, check, and store pharmaceutical stock and deliveries
- Assist with stock rotation and stock control procedures
- Process prescription requests and maintain accurate pharmacy records
- Carry out administrative duties relating to pharmacy services
- Maintain a clean, organised, and safe working environment
- Follow all company policies and procedures relating to confidentiality, health and safety, safeguarding, and data protection
- Work effectively as part of the pharmacy team
- Complete all apprenticeship training requirements and assessments
The apprentice will work towards achieving the Level 2 Pharmacy Services Assistant Apprenticeship Standard.
Training will include:
- Customer service in a pharmacy setting
- Dispensing support procedures
- Pharmacy stock management
- Healthcare products and services
- Professional communication skills
- Patient confidentiality and information governance
- Health and safety procedures
- Pharmacy legislation and regulations
- Teamworking and professional behaviours
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Training will be delivered through a combination of workplace learning and support from an approved apprenticeship training provider.
Where You'll Work
204 PENN ROAD
WOLVERHAMPTON
WV4 4AA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
HALESOWEN COLLEGE
Training Course
Pharmacy services assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
- Receive and log prescriptions
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relate to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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Training Schedule
Pharmacy Services Assistant Level 2
100% remote training
Essential Qualifications
GCSE in:
- Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Initiative
- Non judgemental
- Patience
About This Employer
This role is based within a community pharmacy setting and involves regular interaction with patients, customers, healthcare professionals, and pharmacy staff.
The apprentice will be expected to maintain high professional standards, respect patient confidentiality, and contribute positively to the pharmacy team.
This role provides an excellent opportunity to gain practical experience in a community pharmacy environment while developing the knowledge, skills, and behaviours required to support the safe and effective delivery of pharmacy services.
You will learn about dispensing procedures, customer service, stock management, pharmacy administration, and healthcare products while receiving structured training and support throughout your apprenticeship.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After completing the Pharmacy Services Assistant Apprenticeship, learners can progress into a Pharmacy Assistant or Dispensing Assistant role and may continue their development through a Level 3 Pharmacy Technician Apprenticeship, leading to increased responsibilities and career opportunities within pharmacy services.
Ask a Question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Tess Harris
tessharris@halesowen.ac.uk
The reference code for this apprenticeship is VAC2000055522.
Apply Now
Closes in 11 days (Friday 9 October 2026 at 11:59pm)
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