Level 3 Business Admin Apprentice

About the Role

This is an excellent opportunity to earn while you learn and gain practical experience in the day-to-day running of a busy care service. You will initially develop your skills in business administration while receiving hands-on training across care coordination, recruitment, compliance, and quality assurance.

Wage

• £15,600 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• [Minimum wage rates](Minimum wage rates (opens in new tab))

Training Course

• Business administrator (level 3)

Hours

• Monday - Friday 9am - 5pm.
• 37 hours 30 minutes a week

Start Date

• Monday 12 October 2026

Duration

• 1 year 6 months

Positions Available

• 1

What You'll Do at Work

• Support the day-to-day administration of our home-care service
• Help prepare and maintain weekly care worker rotas
• Assist with coordinating care calls and ensuring appropriate staffing
• Support the recruitment and onboarding of new care workers
• Maintain accurate care worker and service user records
• Communicate professionally with service users, families, care workers, and other professionals
• Assist with quality assurance and compliance checks
• Prepare reports, records, and other documentation
• Help respond to day-to-day enquiries and operational issues
• Develop an understanding of safeguarding, confidentiality, GDPR, and care-sector regulations
• Use our care management and office systems accurately and confidently
• Attend training and development sessions as part of your apprenticeship

Where You'll Work

• 20 Market Street
• Shipley
• BD18 3QD

Training Provider

• BRADFORD COLLEGE

Training Course

• Business administrator (level 3)

Understanding Apprenticeship Levels

• [Understanding apprenticeship levels](Understanding apprenticeship levels (opens in new tab))

What You'll Learn

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.