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Level 3 Business Administration Apprentice
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Begin your career with a Business Administration Apprenticeship
Gain practical workplace experience while developing valuable administrative, communication, and organisational skills. Earn a nationally recognised qualification, receive full support throughout your training, and build a strong foundation for a successful career in business.
Wage: £28,573 a year
Minimum wage rates (opens in new tab)
Flexible and hybrid working, with part-time and job share options
30 days’ annual leave, plus bank holidays
A generous, defined benefit pension
Comprehensive family-friendly policies, including parental and carers’ leave
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am - 5pm, 37 hours a week
Start date: Monday 2 November 2026
Duration: 1 year 6 months
Positions available: 13
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support teams across the GLA with a range of day-to-day administrative tasks
- Help deliver projects, events, and stakeholder engagement activities
- Provide excellent customer service to colleagues and external partners
- Attend meetings
- Contribute ideas and build your professional network
- Learn from experienced professionals while developing valuable business administration skills
Where you'll work
City Hall, Kamal Chunchie Way
London
E16 1ZE
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates the ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Monthly remote workshops with your dedicated Delivery tutor
- Learn on the job with time to complete your apprenticeship study
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
You don't need extensive experience—just enthusiasm, a positive attitude, and a willingness to learn. If you're organised, communicate well, and enjoy working with others, we'd love to hear from you.
Essential Criteria
- Be 16 years old or older (up to any age) at the start of the apprenticeship
- Have the right to work in the UK and have been ordinarily resident in the UK, EEA, Switzerland, Gibraltar, or the UK Overseas Territories for the previous three years, in line with apprenticeship funding requirements
- Not currently be qualified in Business Administration at level 3 or above
- Currently not undertaking any other formal forms of study (e.g. college or university course)
The Greater London Authority is looking for motivated, organised, and ambitious individuals to join our Business Administration Level 3 Apprenticeship Programme.
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At the GLA, diversity drives innovation. We welcome applications from people of all backgrounds and are committed to building a workforce that reflects the city we serve.
This is more than an apprenticeship—it's an opportunity to gain real workplace experience, earn a salary, achieve a nationally recognised qualification, and contribute to projects that make a difference to millions of Londoners.
Inclusion & accessibility
London’s diversity is its greatest strength, and we want our workforce to reflect it at every level. We welcome applications from all backgrounds, particularly from Black, Asian, and minority ethnic candidates and disabled candidates, who are currently underrepresented.
We are committed to an inclusive and accessible recruitment process. If you need any adjustments at any stage, please contact jo.durham@london.gov.uk.
Adjustments may include (but are not limited to):
- Extra time in assessments or interviews
- Communication support, such as a British Sign Language (BSL) interpreter
- Accessible interview locations
- Alternative interview formats (e.g. phone or video)
As a Disability Confident Employer, candidates who meet the essential criteria and opt into the scheme will be prioritised for the next stage of the process.
As part of our commitment to inclusive recruitment, we remove personal identifying information from applications.
Our Commitment
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, an interest-free season ticket loan, an interest-free bicycle loan, and a career average pension scheme.
We use AI-assisted tools to help assess application responses against the published criteria. All shortlisting decisions are reviewed and confirmed by recruiters, and no candidate is progressed or rejected solely by AI. The assessment focuses only on evidence against the required competencies and does not consider personal or protected characteristics.
Company benefits
- Flexible and hybrid working, with part-time and job share options
- 30 days’ annual leave, plus bank holidays
- A generous, defined benefit pension
- Comprehensive family-friendly policies, including parental and carers’ leave
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Great opportunity to gain a long term career gaining the skills and experience within The GLA
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Kerry Traill
Kerry.traill@seetec.co.uk
07903053388
The reference code for this apprenticeship is VAC2000046366.
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