We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust, and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience, and outcomes, improving the experience of our colleagues, and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities, and our partners.

Job Description

Job responsibilities

Work as part of a team providing a full administration service in Women & Children's Administration. This will include, but is not limited to, the following:

• Undertake a variety of administrative, clerical, and secretarial duties for the Women & Children's Team as appropriate. This includes the opening and distribution of post, typing clinical correspondence, preparing clinic notes, data input, and answering phones.

• Assist in managing various inboxes, responding to basic queries, and liaising with clinicians as required.

• Liaise with other departments as necessary to make appointments, obtain case notes, etc.

• Answering telephone queries politely, promptly, and in a professional manner.

• Dealing with queries as they occur throughout the day and passing on messages promptly to the appropriate parties.

• Retrieving case notes from Medical Records as and when required.

• Preparation of resources for teaching, lectures, and presentations, as and when required.

• Effective use of time management skills to prioritise workload.

• Scanning documents and reports for uploading against electronic patient records (EPR)

• To sign a learning contract with the training provider and adhere to the agreement.

Person Specification

Education Essential

• 4 GCSE's grade A*- D / 9-4
• Ability to pass literacy test at selection
• Ability to pass numeracy test selection
• Willing to work towards apprenticeship standards

Experience Essential

• Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic, and/or face to face
• Ability to communicate effectively and sensitively

Desirable

• Experience of team working
• Good analytical skills

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).