Level 3 Business Administration Apprenticeship

Location: Beverley (HU17 0GH)
Closing Date: 31 days from today (Sunday 1 November 2026 at 11:59pm)
Posted on: 29 September 2026

Summary

Learner Services is seeking a motivated and enthusiastic Admin Apprentice to join the Learner Advice team. This role involves working closely with current and potential learners, visitors, and colleagues across the organization to provide high-quality information.

Wage:

• £15,392 for the first year, with potential for increase based on age.
• National Minimum Wage rate for apprentices.

Training:

• Business administrator (level 3)
• Working hours: Monday – Thursday 8:30am – 5pm, Friday 8:30am – 4:30pm (1 hour for lunch).
• 37 hours a week, Monday to Friday.
• Start date: Monday 2 November 2026.
• Duration: 1 year 6 months.

Work

What you'll do at work:

• Undertaking reception and switchboard duties
• Dealing with queries via phone, email, and letter
• Maintaining records
• Processing admissions and financial support applications
• Delivering high-quality front-line service to internal and external customers
• Administering learner disciplinary processes following suspensions, liaising with colleagues, learners, parents/carers, and third parties as appropriate.

Where you'll work:

• Armstrong Way, Beverley HU17 0GH

Training

Training Provider: TEC PARTNERSHIP
Training Course: Business administrator (level 3)

What you'll learn:

• Skilled in the use of multiple IT packages and systems relevant to the organization.
• Write letters or emails, create proposals, perform financial processes, record, and analyze data.
• Examples include MS Office or equivalent packages.
• Produce accurate records and documents including emails, letters, files, payments, reports, and proposals.
• Make recommendations for improvements and present solutions to management.
• Draft correspondence, write reports, and review others' work.
• Maintain records and files, handle confidential information in compliance with the organization's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgment.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice from more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organization.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organization, representing the organization or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organization e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organization).
• Manages resources e.g. equipment or facilities.
• Organizes meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.