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Level 3 Customer Service Apprenticeship
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About B Kitchen
At B Kitchen, apprentices can start in an entry-level role and progress into more senior positions, with the opportunity to develop towards supervising a team, managing a site and eventually running their own shop or area.
Wage
£15,600 to £24,784.50, depending on your age
National Minimum Wage
Minimum wage rates opens in new tab
To be discussed during the interview stage
Training Course
Customer service specialist (level 3)
Hours
Monday - Sunday (5 days working, 2 days off). 37 hours 30 minutes a week
Start Date
Monday 21 September 2026
Duration
1 year 6 months
Positions Available
1
What You'll Do at Work
On a typical day, the apprentice will:
- Greet customers in a friendly and professional manner, helping them with questions about our products and services.
- Work in the kitchen to prepare our food before displaying it on the shelves.
- Support the preparation, presentation and replenishment of fresh food counters, including salad bars, hot food counters and orange juice machines.
- Maintain excellent hygiene, cleanliness and food safety standards throughout the working day.
- Make sure displays are well presented, fully stocked and attractive to customers.
- Learn how to follow company procedures, including opening and closing tasks, stock rotation and basic record keeping.
- Assist with checking product quality, dates and availability to ensure customers receive the best possible experience.
- Work as part of a team to keep the counter running smoothly during busy trading periods.
- Develop confidence in communicating with customers, colleagues and managers.
- Learn how the business operates, including sales, standards, stock control and customer service performance.
- Take part in training and development to build the skills needed to progress within the company.
Where You'll Work
116 Pall Mall
London
SW1Y 5ED
Training Provider
LONDON SOUTH EAST COLLEGES
Training Course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice.
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements.
- Providing a positive customer experience: Through advanced questioning, listening and summarising, negotiate mutually beneficial outcomes.
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps.
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs.
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
- Service Improvement: Make recommendations based on your findings to enable improvement.
- Service Improvement: Make recommendations and implement, where possible, changes in line with new and relevant legislation, regulations and industry best practice.
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Training Schedule
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Off-the-job training will take place remotely either at home or in our shared office which is in 116 Pall Mall, London, SW1Y 5ED.
Desirable Qualifications
- GCSE in: Maths and English (grade Grades 4-9 (A*- C))
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem-solving skills
- Logical
- Team working
- Creative
- Initiative
About This Employer
B Kitchen is a fast-growing food-to-go business bringing fresh, exciting and convenient food concepts into Tesco stores.
From vibrant salad bars and hot food counters to freshly squeezed orange juice machines, we create simple, high-quality options for customers on the go.
With 43 sites already live and many more launching soon, we are scaling quickly and building a team of ambitious, hands-on people who want to grow with us.
At B Kitchen, no two days are the same. We move fast, think commercially and take pride in delivering great food, strong standards and an excellent customer experience across every site.
http://www.bkitchen.co.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
To be discussed upon completion of apprenticeship.
Ask a Question
The contact for this apprenticeship is:
LONDON SOUTH EAST COLLEGES
Evelyn Nartey
evelyn.nartey@lsec.ac.uk
02039544152
The reference code for this apprenticeship is VAC2000047925.
Apply Now
Closes on Friday 18 September 2026
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