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Level 3 HR Support Officer Apprenticeship
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2 Year Fixed Term Contract
As an HR Support Apprentice Level 3, you will work alongside experienced HR and People professionals, providing administrative and operational support across a range of people-related activities.
Wage: £26,403 a year
Training course: HR support (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm. 37 hours a week
Start date: Monday 30 November 2026
Duration: 1 year 6 months
Positions available: 1
As an HR Support Apprentice, you will:
- Provide administrative support across a range of HR and People processes
- Assist with recruitment administration, including arranging interviews, preparing documentation and maintaining accurate records
- Support the onboarding and induction of new employees
- Maintain accurate and confidential employee information and HR records
- Assist with employee lifecycle processes, including starters, leavers and changes to employment
- Respond to routine HR queries from employees and managers, providing appropriate information or signposting to relevant policies and guidance
- Support the implementation and administration of HR policies and procedures
- Assist HR colleagues with employee relations administration and documentation
- Support the production of HR reports and people data
- Handle confidential and sensitive information appropriately and in accordance with organisational policies and data protection requirements
- Work collaboratively with colleagues across the organisation to support effective people processes
- Identify opportunities to improve HR processes and contribute to service improvement
- Develop an understanding of employment legislation and how it applies within a public-sector organisation
- Provide a professional, helpful and customer-focused service to employees and managers
Please note: This is an entry-level apprenticeship and is not a graduate role.
Where you'll work
70 Redcliff Street
Bristol
BS1 6AL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider:
LEEP TALENT LIMITED
Training course:
HR support (level 3)
What you'll learn
Course contents:
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- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule:
On site at our offices with online delivery of the apprenticeship.
Essential qualifications:
A Level in:
No specific subject
Minimum 2 A'levels (grade Above C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills:
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
About this employer
The West of England Mayoral Combined Authority (MCA) is recruiting enthusiastic apprentices who are looking to start their career moving from education into the workplace to join our team and help shape the future of our region. If you’re looking for a chance to earn, learn and grow in a supportive public-sector environment, this is your moment.
Why join the MCA?
At the West of England Mayoral Combined Authority, you'll be part of the work shaping the future of our region. From improving transport and supporting greener communities to creating opportunities for local people, you'll contribute to projects that make a real difference. You'll see the impact of your work in the communities around you while building valuable skills for your future.
https://www.westofengland-ca.gov.uk/ (opens in new tab)
Company benefits
- 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service
- There is also the option to increase your annual leave with our annual leave purchase scheme
- 2 days of paid leave each year to volunteer
- Local Government Pension Scheme (one of the most generous pension schemes in the UK)
- We follow a hybrid working model with typically 2 or 3 days in the office each week
- Reduced bus fare travel across the West of England
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To complete the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEEP TALENT LIMITED
The reference code for this apprenticeship is VAC2000055027.
Apply now
Closes in 10 days (Monday 5 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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