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Level 3 IT Support Apprentice
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Join BMT as an IT Support Apprentice and Start Your IT Career
Gain hands-on experience providing first-line support, troubleshooting hardware / software, assisting with installations and maintaining IT/AV systems. Develop networking, Microsoft, Teams Rooms, and customer service skills on a Level 3 apprenticeship.
Key Responsibilities
IT Support
- Provide first-line technical support to customers and colleagues
- Respond to IT and technology support requests by phone, email, and remote support
- Log, track, and update support tickets
- Diagnose and resolve common hardware and software issues
- Escalate more complex technical issues to senior engineers where appropriate
- Maintain accurate records of technical issues and resolutions
- Follow troubleshooting procedures and develop a structured approach to problem-solving
- Provide clear and professional communication to customers throughout the support process
Hardware & Software
- Assist with the setup, configuration, and maintenance of computers, laptops, and peripherals
- Support the installation and configuration of software and applications
- Troubleshoot monitors, displays, cameras, microphones, speakers, and other peripherals
- Assist with device configuration and user setup
- Support equipment upgrades and replacements
- Carry out basic hardware diagnostics and testing
Audio Visual & Teams Support
- A key part of the role will be supporting the technology that BMT installs for its customers.
- You will gain practical experience with:
- Microsoft Teams Rooms
- Video conferencing systems
- Meeting room displays
- Cameras and microphones
- Room control systems
- Digital signage
- Room booking systems
- BYOD solutions
- Audio equipment
- Connectivity between AV devices
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BMT delivers Teams Room environments ranging from small huddle spaces through to larger boardrooms and event spaces, giving the apprentice exposure to a variety of technologies and configurations.
Networking & Connectivity
- You will develop practical knowledge of the infrastructure that supports modern workplaces, including:
- Wi-Fi networks
- LAN infrastructure
- VLANs
- Routers and switches
- Firewalls
- Network troubleshooting
- Internet connectivity
- Fibre connections
- Network security
- Basic IP networking
BMT provides managed Wi-Fi and LAN solutions incorporating areas such as firewalls, VLANs, firmware updates, and security updates. You will support the wider engineering team in identifying and resolving connectivity issues and developing your understanding of how different technologies work together.
Installation & Onsite Support
- Assist engineers with customer installations
- Help prepare equipment before installations
- Assist with configuring and testing technology
- Support onsite troubleshooting
- Test AV and IT equipment following installation
- Help ensure systems are working correctly before handover to the customer
- Assist with customer demonstrations and basic user training
- Follow health and safety procedures when working onsite
Maintenance & Security
- Assist with routine maintenance of customer technology
- Support firmware and software updates
- Identify potential technical issues before they impact customers
- Follow security procedures and best practices
- Assist with maintaining accurate equipment and configuration records
- Escalate potential security concerns appropriately
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BMT's support offering includes remote support, warranty management, onsite engineering, and firmware/security updates, providing a strong environment for the apprentice to develop practical support skills.
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their programme.
Qualifications Required
- GCSE in: 3 more other than English and Maths (grade A*-C/ 9-4)
- English (grade A*-C/ 9-4)
- Maths (grade A*-C/ 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Earnings and Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. The role offers long-term security and the opportunity to progress into a permanent position.
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