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Level 3 IT Support Apprentice
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Level 3 IT Support Apprentice
BUSINESSMOVERS.TECH LIMITED
London (EC1V 3NU)
Closes in 3 days (Sunday 11 October 2026 at 11:59pm)
Posted on 18 September 2026
Wage
£15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Training
Information communications technician (level 3)
Hours
Monday - Friday 9.00am - 5.30pm. 37 hours 30 minutes a week
Start date
Monday 19 October 2026
Duration
1 year 4 months
Positions available
1
Summary
Join BMT as an IT Support Apprentice and start your IT career. Gain hands-on experience providing first-line support, troubleshooting hardware / software, assisting with installations and maintaining IT/AV systems. Develop networking, Microsoft, Teams Rooms and customer service skills on a level 3 apprenticeship.
Work
Key Responsibilities:
IT Support:
- Provide first-line technical support to customers and colleagues
- Respond to IT and technology support requests by phone, email and remote support
- Log, track and update support tickets
- Diagnose and resolve common hardware and software issues
- Escalate more complex technical issues to senior engineers where appropriate
- Maintain accurate records of technical issues and resolutions
- Follow troubleshooting procedures and develop a structured approach to problem-solving
- Provide clear and professional communication to customers throughout the support process
Hardware & Software:
- Assist with the setup, configuration and maintenance of computers, laptops and peripherals
- Support the installation and configuration of software and applications
- Troubleshoot monitors, displays, cameras, microphones, speakers and other peripherals
- Assist with device configuration and user setup
- Support equipment upgrades and replacements
- Carry out basic hardware diagnostics and testing
Audio Visual & Teams Support:
- A key part of the role will be supporting the technology that BMT installs for its customers. You will gain practical experience with:
- Microsoft Teams Rooms
- Video conferencing systems
- Meeting room displays
- Cameras and microphones
- Room control systems
- Digital signage
- Room booking systems
- BYOD solutions
- Audio equipment
- Connectivity between AV devices
- BMT delivers Teams Room environments ranging from small huddle spaces through to larger boardrooms and event spaces, giving the apprentice exposure to a variety of technologies and configurations.
Networking & Connectivity:
- You will develop practical knowledge of the infrastructure that supports modern workplaces, including:
- Wi-Fi networks
- LAN infrastructure
- VLANs
- Routers and switches
- Firewalls
- Network troubleshooting
- Internet connectivity
- Fibre connections
- Network security
- Basic IP networking
- BMT provides managed Wi-Fi and LAN solutions incorporating areas such as firewalls, VLANs, firmware updates and security updates. You will support the wider engineering team in identifying and resolving connectivity issues and developing your understanding of how different technologies work together.
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Installation & Onsite Support:
- Assist engineers with customer installations
- Help prepare equipment before installations
- Assist with configuring and testing technology
- Support onsite troubleshooting
- Test AV and IT equipment following installation
- Help ensure systems are working correctly before handover to the customer
- Assist with customer demonstrations and basic user training
- Follow health and safety procedures when working onsite
Maintenance & Security:
- Assist with routine maintenance of customer technology
- Support firmware and software updates
- Identify potential technical issues before they impact customers
- Follow security procedures and best practices
- Assist with maintaining accurate equipment and configuration records
- Escalate potential security concerns appropriately
- BMT's support offering includes remote support, warranty management, onsite engineering and firmware/security updates, providing a strong environment for the apprentice to develop practical support skills.
Training
Training provider:
VELOCITY 1ST LIMITED
Training course:
Information communications technician (level 3)
Course contents:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Requirements
Essential qualifications:
- GCSE in: 3 more other than English and Maths (grade A*-C/ 9-4)
- English (grade A*-C/ 9-4)
- Maths (grade A*-C/ 9-4)
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Interest in IT & technology
- Follows technical processes
- Keen to learn new technology
- Willing to travel to sites
- PC building/troubleshooting
- Microsoft Windows knowledge
- Microsoft 365 familiarity
- Basic networking knowledge
- Teams/Zoom experience
- AV equipment experience
- Interest in cyber security
- Helpdesk/ticketing systems
About this employer
BMT is a technology solutions business specialising in Audio Visual and Telecommunications solutions, supporting businesses with the design, installation and ongoing maintenance of their technology infrastructure. From Teams Rooms, room booking and digital signage to fibre internet, Wi-Fi, LAN services and telephony, BMT helps organisations create reliable, efficient and connected working environments. BMT also provides project management, technical support, onsite engineering, firmware updates and ongoing maintenance to ensure customers' systems continue to operate effectively.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
The role offers long-term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC2000054052.
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