Level 3 IT Support Apprentice

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non-routine problems in line with procedures
• Use basic scripting to execute the relevant tasks, for example, PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements, for example, physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment.
• Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their programme.

Essential qualifications

• GCSE in:
  • 3 more other than English and Maths (grade A*-C/ 9-4)
  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Interest in IT & technology
• Follows technical processes
• Keen to learn new technology
• Willing to travel to sites
• PC building/troubleshooting
• Microsoft Windows knowledge
• Microsoft 365 familiarity
• Basic networking knowledge
• Teams/Zoom experience
• AV equipment experience
• Interest in cyber security
• Helpdesk/ticketing systems

BMT is a technology solutions business specialising in Audio Visual and Telecommunications solutions, supporting businesses with the design, installation, and ongoing maintenance of their technology infrastructure.

From Teams Rooms, room booking, and digital signage to fibre internet, Wi-Fi, LAN services, and telephony, BMT helps organisations create reliable, efficient, and connected working environments.

BMT also provides project management, technical support, onsite engineering, firmware updates, and ongoing maintenance to ensure customers' systems continue to operate effectively.

https://www.bmtav.co.uk/ (opens in new tab)

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The role offers long-term security and the opportunity to progress into a permanent position.

Contact

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Ivana
ivana@velocity-academy.co.uk

The reference code for this apprenticeship is VAC2000052970.

Closes in 27 days (Sunday 11 October 2026 at 11:59pm)
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