About You

We look for people who are resilient, friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.

Essential:

• Experience in delivering a high standard of Customer Service to members of the public.
• Resilient – ability to support customers with a wide variety of needs in a busy environment.
• Evidence of working collaboratively with a team to achieve aims and objectives.
• Strong communication skills.
• Demonstrable time management skills in organising and prioritising.
• Competent ICT skills, including Microsoft Office, Internet, and other computer-based resources.

Desirable:

• Experience of meeting KPIs and other targets set by Team Leads.
• Skill or experience in promoting events and services.
• Evidence of, or experience in, problem solving.
• Ability to support members of the public with queries and use of ICT.
• Knowledge of Library Services.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 5. Please locate the job profile here:

Job profiles - Community services

Making an Application

To express your interest in working for Hertfordshire Libraries please complete the application form, specifying any preference for locations and hours.

• Upload an up-to-date CV which provides clear evidence of how you meet the essential criteria for the role.
• Complete the covering paragraph to evidence and demonstrate specific skills, knowledge, and abilities which may not be apparent in your CV. You are encouraged to make the best use of the word count to ensure that your application best demonstrates your suitability for the role.

Next Steps

• Your application will be reviewed by the HR Recruitment Team for suitability and held in a talent pool until a vacancy matching your preferences becomes available.
• As and when a suitable vacancy is identified, you may be contacted to confirm your availability for the rota.
• Your application will be passed to the hiring panel for review.
• We will contact you to let you know the outcome of the shortlisting review.
• If you are being invited to interview, please ensure you have considered the advice provided on Our recruitment process page. The panel will be looking for tangible examples of how you demonstrate the key skills of the role.

Benefits of working for us

Additional Information

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.