University of Worcester
Library Customer Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Library Services Role
Library Services is responsible for a range of services provided to staff and students of the University, and the wider community. Services include the provision of online resources and hard copy library material, photocopiers, IT support, printing, systems for obtaining books and journals from other organisations via inter-library loans, as well as access to general IT facilities for students. The management team consists of the University Librarian, and section Team Leaders. This post sits within the Hive Front of House team and reports to one of the Hive Duty Managers, who in turn report to the Library Services Manager at the Hive.
About the Role
This is a demanding but exciting role in the Hive, the UK’s first joint public and academic library (run in partnership by the University of Worcester (UW) and Worcestershire County Council (WCC), with the primary role being to help to make a success of the innovative 1st tier customer service model and contribute to Library Services more generally. The customer service staffing model which is in operation, brings together staff from the partners to work as an integrated Customer Service team, who answer a very wide range of 1st tier enquiries relating to any of the Hive services and refer them onwards as appropriate.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The post will suit an organised, confident individual who has a real interest in providing excellent customer service in an innovative environment, and who enjoy challenges and takes change in their stride.
Working Hours
The Hive is open from 8.30 am – 10.00 pm 7 days per week, (except for Bank Holidays and including University Closed Days), and this post is for varying hours per week, working a regular pattern of hours including a regular commitment to weekend/evening working.
Available Hours
- 19 hours per week
- 24 hours per week
- 29.25 hours per week
Selection Process
The selection process will consist of a group assessment day held on Wednesday 9th September 2026 at The Hive. Candidates successful at the assessment day will be invited to attend a second stage formal interview which will be held on Friday 11th September 2026.
Benefits
- Annual incremental increase up to £24,830 (pro rata per annum), with the opportunity to progress to £25,620 (pro rata per annum) subject to performance and the university reward scheme
- 32 days of leave per year (inclusive of bank holidays and University closure days) rising to 37 total days after 5 years’ continuous service
- Access to our Staff Retail Benefits Scheme
- Wellbeing advice and support through our Employee Assistance Programme
- In-house training and development support
- A friendly, inclusive and supportive culture and work environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Contact
For any informal queries regarding this role please contact Stephanie Jones, Hive Library Services Manager, via stephanie.jones@worc.ac.uk
Employment Details
Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria).
Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.
Further Details
- Job Description
- Person Specification
- Email details to a friend
- Apply Online
- We value diversity and wish to promote equality at all levels
- Share
- View All Vacancies
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location